Technology Lead - Skype/Teams - Germany (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Technology Lead, where you will play a pivotal role in shaping technical strategies and enhancing customer experiences. This position offers the opportunity to work with cutting-edge Microsoft technologies, including Teams and VoIP solutions, while collaborating with diverse teams to drive innovation. Your expertise in troubleshooting and technical writing will be vital in delivering high-quality solutions and supporting customer initiatives. Embrace a culture of learning and growth in a dynamic environment that values your contributions and fosters professional development.

Qualifikationen

• 5+ years in IT retail or tech support, focusing on Microsoft technologies.
• Strong troubleshooting skills in VoIP and networking technologies.
• German language proficiency at C1 level required.

Aufgaben

• Deliver DSE, MIP/Workshops, and Custom Engagements through outsourced staff.
• Support customer technical initiatives and update skills profile.
• Interface with clients and travel as needed.

Kenntnisse

IT Troubleshooting

Technical Writing

VoIP Call Quality Troubleshooting

Networking Technologies

Microsoft Teams

Wireshark

Communication Skills

Time Management

Ausbildung

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer

Microsoft Certified: Collaboration Communications Systems Engineer Associate

Tools

Microsoft Office Applications

Windows Server

Active Directory

Session Border Controllers

Jobbeschreibung

Job Title: Technology Lead - Skype/Teams - Germany (m/f/d), Berlin

Client: ITL Germany

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 611916458a01

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, upheld by our people.

Your Role

As a Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design. You will create high-level design artifacts, deliver high-quality code for modules, lead validation for testing, and support activities related to implementation, transition, and warranty. You will be part of a learning culture that encourages teamwork, collaboration, excellence, diversity, and respect.

Responsibilities

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements through outsourced staff.
• Support customer technical initiatives.
• Update skills profile aligned with ‘Ringed Fenced’ technologies and delivery scope.

Required Skills

• Minimum 5 years troubleshooting experience in IT retail or tech support roles, with preference for Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft Office Applications.
• Experience troubleshooting VoIP call quality issues, networking technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Experience with Windows Server, Active Directory, on-premises Session Border Controllers.
• Knowledge of Microsoft Teams, Skype for Business, Teams voice calling plans, and subscription offerings.
• Ability to analyze network data using Wireshark or Fiddler.
• Excellent communication skills to convey technical issues to non-technical audiences.
• Strong organization, time management, and documentation skills.

Desirable Certifications

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer
• Microsoft Certified: Collaboration Communications Systems Engineer Associate

Preferred Skills

• VoIP troubleshooting and network technology expertise.
• In-depth support experience with Microsoft Teams, including Call Quality Dashboard.
• Network data analysis for VoIP troubleshooting.
• Extensive experience with Windows OS and applications.
• Customer-facing IT support capabilities.

Non-negotiable Skills

• German language proficiency at C1 level.
• Willingness to travel and interface with clients.

Personal Attributes

• High analytical skills, initiative, flexibility.
• Customer orientation, quality awareness.
• Excellent verbal and written communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting, enabling clients in 46 countries to navigate their digital transformation. With over three decades of experience, we manage systems and guide enterprises through their digital journeys, powered by AI and agile digital solutions. We are committed to diversity and inclusion, and proud to be an equal opportunity employer.