Technician (f/m/d)

DIGITAL REALTY; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading data center service provider in Frankfurt is seeking a Technician (f/m/d) responsible for handling customer requests for remote hands services and installations. The ideal candidate has a vocational qualification in a technical field, at least 3 years of experience, and is skilled in optical fiber installations and customer communication. Fluent German and advanced English are required. This role offers a dynamic environment with 24x7 support responsibilities.

Qualifikationen

• Minimum 3 years of experience in a technical or electrical environment.
• Skilled in customer communication and handling customer requests / complaints.
• Fluent in German and advanced level in English.

Aufgaben

• Provides technical customer support through technical interventions requested by the client 24x7.
• Receives and handles client requests from the service planning department.
• Sets up and deinstalls Cross Connects through cabling and documentation.
• Emergency maintenance of customer infrastructure including reboot and reset.
• Reports customer requests in the internal system.

Kenntnisse

Optical fiber installations

Wiring networks

Electrical wiring

Network configurations

Customer communication

Service-oriented tasks

Ausbildung

Vocational qualification in a technical field

Jobbeschreibung

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The Technician (f/m/d) is responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

Your Role

• Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
• Receives and handles client requests received from the service planning department and the ECSC department
• Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
• Remote Hands (Hands & Eyes) support which includes: Customer equipment migration through labeling, installations, documentation and testing Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues) Special maintenance requests (. simple repairs, equipment exchange, technical measurements) Professional maintenance support (. complex repairs, full equipment installation and configuration)
• Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
• Follows up on customer termination requests and questions
• Customer request Reporting and administration in the internal system

Your Profile

• Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
• Minimum 3 years of experience in a technical or electrical environment
• Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented: software, tasks handling and administration
• Fluent in German and advanced level in English