Technical Writer

Talon.One; Berlin; Presencial; EUR 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

120+ team of engineers and designers

€1,000 annual learning budget

30 days annual leave

Home office setup budget

Freedom to work from abroad for up to

Mental health support

20% pension contribution subsidy

Public transport subsidy

Dog-friendly Berlin office

Bike through BusinessBike

Descripción de la vacante

Talon.One, an Adyen company, seeks a documentation-focused professional in Berlin to own and evolve our developer and end-user docs. You will write API references, integration guides, and UX copy, while shaping how we manage technical documentation across teams.

Join a team that works closely with engineers, product managers, and designers to make complex software accessible and actionable.

Formación

• Excellent English communication to produce precise docs and UX copy.
• 2+ years in technical writing, developer relations, or UX copy.
• Strong API literacy (REST/OpenAPI) or SDKs.
• Product mindset to manage own documentation backlog and metrics.
• Ability to craft concise in-product microcopy that smooths workflows.
• Knowledge of modern docs strategies: docs-as-code, minimalism, user-centric.
• Experience with Git, GitHub, VS Code, Docusaurus, Scalar and Figma.

Responsabilidades

• Own architecture of documentation sections; maintain content roadmap.
• Write, edit and maintain API references, guides, and end-user docs using OpenAPI and Markdown.
• Craft in-product UX copy in collaboration with Product Designers and Managers.
• Collaborate with engineers and other teams to translate complex software into actionable guidance.

Conocimientos

English communication

APIs (REST/OpenAPI)

Technical writing

UX copy

Docs-as-code

Cross-functional collaboration

Herramientas

Git

GitHub

Visual Studio Code

Docusaurus

Scalar

Figma

Descripción del empleo

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM:

The Developer Experience (DevX) team supports customers integrating and using our platform. The team is responsible for the product docs, developer docs, in-product UX copy, and the technical infrastructure behind the docs platform. Our primary audience spans two groups: business users operating the product and backend engineers integrating our APIs.

Your primary mission is to contribute to and help maintain our end-user and developer documentation, API references, and UX copy. You will write new content to keep pace with the product's evolution and optimize existing content to make it more readable and maintainable. You will also have the opportunity to shape how we manage technical documentation across the company.

We’re seeking a professional based in Berlin.

ONCE YOU ARE HERE YOU WILL:

• Treat the docs as a product: Own the architecture of your sections of the docs, maintain the content roadmap, prioritize backlog requests from cross-functional teams, and track metrics/feedback to continuously improve the user experience.
• Deliver end-user and API documentation: Write, edit, and maintain clear API references, integration guides, and end-user documentation using OpenAPI Specifications, Markdown, and static site tools.
• Craft in-product UX copy: Collaborate closely with Product Designers and Product Managers to write intuitive, clear microcopy for our product’s UI.
• Collaborate cross-functionally: Work with engineers, product managers, and product designers to translate complex software architecture into accessible, actionable guidance.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Exceptional English communication skills to deliver precise documentation and collaborate effectively during agile ceremonies and cross-functional workshops
• 2+ years of experience in technical writing, developer relations, or UX copy
• Technical literacy, including a solid grasp of APIs (REST/OpenAPI) or SDKs
• Product-oriented mindset to manage your own documentation backlog, and analyze key performance metrics based on developer feedback
• Expertise in crafting concise in-product microcopy that optimizes user workflows and reduces friction
• In-depth understanding of modern documentation strategies, such as docs-as-code, minimalism, and topic-oriented, user-centric writing
• Experience with our tool stack or equivalent, including Git, GitHub, Visual Studio Code, Docusaurus, Scalar, and Figma

ABOUT TALON.ONE:

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM:

The Developer Experience (DevX) team supports customers integrating and using our platform. The team is responsible for the product docs, developer docs, in-product UX copy, and the technical infrastructure behind the docs platform. Our primary audience spans two groups: business users operating the product and backend engineers integrating our APIs.

Your primary mission is to contribute to and help maintain our end-user and developer documentation, API references, and UX copy. You will write new content to keep pace with the product's evolution and optimize existing content to make it more readable and maintainable. You will also have the opportunity to shape how we manage technical documentation across the company.

We’re seeking a professional based in Berlin.

ONCE YOU ARE HERE YOU WILL:

• Treat the docs as a product: Own the architecture of your sections of the docs, maintain the content roadmap, prioritize backlog requests from cross-functional teams, and track metrics/feedback to continuously improve the user experience.
• Deliver end-user and API documentation: Write, edit, and maintain clear API references, integration guides, and end-user documentation using OpenAPI Specifications, Markdown, and static site tools.
• Craft in-product UX copy: Collaborate closely with Product Designers and Product Managers to write intuitive, clear microcopy for our product’s UI.
• Collaborate cross-functionally: Work with engineers, product managers, and product designers to translate complex software architecture into accessible, actionable guidance.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Exceptional English communication skills to deliver precise documentation and collaborate effectively during agile ceremonies and cross-functional workshops
• 2+ years of experience in technical writing, developer relations, or UX copy
• Technical literacy, including a solid grasp of APIs (REST/OpenAPI) or SDKs
• Product-oriented mindset to manage your own documentation backlog, and analyze key performance metrics based on developer feedback
• Expertise in crafting concise in-product microcopy that optimizes user workflows and reduces friction
• In-depth understanding of modern documentation strategies, such as docs-as-code, minimalism, and topic-oriented, user-centric writing
• Experience with our tool stack or equivalent, including Git, GitHub, Visual Studio Code, Docusaurus, Scalar, and Figma

WHAT'S IN IT FOR YOU:

• 120+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike