Technical Trainer

Intuitive; Freiburg im Breisgau; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the medical device sector is seeking a Technical Trainer to enhance training programs across technology platforms within their Freiburg office. The role involves developing and conducting trainings for internal stakeholders while collaborating with cross-functional teams. The ideal candidate will have a background in technical training, strong facilitation skills, and experience in the medical device field, supporting both direct and indirect markets for optimal product utilization.

Qualifikationen

• 2 years of experience in the medical device space.
• Experience with project management and working as a cross-functional team member.
• Basic knowledge of training design and best practices.

Aufgaben

• Conduct trainings across all technology platforms including the Digital Portfolio.
• Collaborate with internal partners to standardize business processes.
• Participate in all phases of learning projects including analysis, design, development, and evaluation.

Kenntnisse

Communication

Facilitation

Organizational skills

Problem Solving

Creativity

Ausbildung

Associates degree or higher

Tools

SAP

SFDC

ERP systems

Adobe Captivate

Jobbeschreibung

The Technical Trainer will be responsible to conduct trainings across all technology platforms including the Digital Portfolio support all training needs of stakeholders in the Services Business Unit collaborate crossfunctionally and help to manage the product fleet in the Freiburg office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Technical Trainer will partner with an Instructional Design team to build effective learning programs for direct and indirect markets to ensure customers have the necessary tools to launch optimize and sustain successful robotic programs. This individual will be actively involved in team training program support continuous improvement initiatives and process improvements

Roles and Responsibilities :

• Participate in all phases of learning projects including analysis design development implementation & evaluation
• Collaborate with internal partners within Global Commercial Enablement Product Support Global Business Systems HR Talent Development and other cross functional partners to standardize business processes
• Program manager and course facilitation for DaVinci and Ion training programs
• Conduct assessments and evaluations as defined by course protocol
• Master processes and make recommendations to improve training effectiveness
• Maintain critical documentation for standard operating procedures and key processes
• Proactively communicate task and project status to internal and external stakeholders
• Collaborate with Commercial Enablement Operations team for training certification and record keeping
• Participate in process improvement efforts
• Leverage various formats and venues for training programs such as instructorled selfled distance learning / remote video and podcast etc. to maximize the impact of the content while optimizing costs.

Qualifications :

Required Knowledge Skills and Experience :

• Clear and effective communication with strong facilitation skills
• A passion for technical training excellence
• Basic knowledge of training design and best practices
• Excellent organizational skills and ability to multitask
• Selfstarter with ability to take ownership of responsibilities with minimal direction
• Ability to selfmanage multiple development projects and deadlines
• 2 years of experience in the medical device space either conducting technical trainings or directly servicing Intuitive products
• Some experience or willingness to learn documentation processes in a controlled environment such as Agile
• Experience in working in SAP SFDC and ERP systems
• A proven track record of problem solving handson involvement to identify issues and seeing solutions through to completion
• Experience with project management and working as a cross functional team member
• Proven ability to develop and implement new processes to support evolving business needs
• Strong work ethic
• Obsessed with the quality of service and training delivery provided to stakeholders
• Agility to adapt and navigate the grey
• Ability to manage simultaneous projects but focus on the vital few
• Creativity to solve complex problems
• Associates degree or higher with coursework relevant to training manufacturing engineering or educational development
• Minimum 2 years of relevant experience in any of the following : Training Content Development Customer Service Field Service Technical Support

Preferred Knowledge Skills and Experience :

• 5 years in med device industry
• DaVinci product knowledge
• Ion product knowledge
• OR protocol knowledge
• Software application knowledge
• Technical background

LIHybrid

Additional Information :

Remote Work : Employment Type :

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Experience : years

Vacancy : 1