Technical Tire & Service Analyst / Job Approver

Goodyear Dunlop Tires Germany GmbH; Köln; Hybrid; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading tire company is seeking a Technical Tire & Service Analyst in Cologne. This hybrid role involves ensuring job approvals for Mileage Fleet Mobility customers, requiring strong analytical skills and technical knowledge of tires. Candidates should be organized and capable of managing complex processes while collaborating across functions and cultures. Proficiency in English is mandatory, with additional languages being a plus.

Qualifikationen

• Experience in a field role (technician, sales, etc.) is advantageous.
• English proficiency is mandatory; additional languages are a plus.

Aufgaben

• Ensure timely approval of jobs entered by service providers.
• Monitor and support the automated job approval process.
• Analyze cases and coordinate next steps with technicians.

Kenntnisse

Collaboration

Problem-Solving

Analytical Skills

Communication

Ausbildung

Technical Knowledge of Tires

Jobbeschreibung

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Technical Tire & Service Analyst / Job Approver

Location:

Cologne, NW, DE

Company: Goodyear

Start something great today. Go Goodyear

Location: Germany/Cologne

Remote work: Hybrid

Organization: Fleet Front Office & Back Office Europe

The opportunity:
We are seeking an Analyst to join our team, preferably located in Iberia, DACH, Italy, or Luxembourg.

Responsibilities include:

• Ensuring the correct and timely approval of jobs entered in FOS (Fleet Online Solutions) by service providers for our Mileage Fleet Mobility customers.
• Verifying that jobs comply with internal rules, criteria, and tire policies outlined in customer contracts.
• Assessing the necessity of jobs and ensuring alignment with organizational and contractual guidelines.
• Monitoring and supporting the automated job approval process, including development and adaptations.
• Manually processing jobs that deviate from predefined rules or contract criteria, analyzing cases, and coordinating next steps with Fleet Service Technicians.

Key Capabilities:

• Ability to collaborate across functions and cultures in multiple geographies.
• Mandatory technical knowledge of tires.
• Experience in a field role (technician, sales, etc.) is advantageous.
• Organized and structured, capable of managing complex processes.
• Strong business acumen, understanding country-specific business nuances.
• Excellent problem-solving and analytical skills.
• Effective communication skills for discussing critical cases with service providers.
• English proficiency is mandatory; additional proficiency in French, Spanish, German, or Italian is a plus.

Goodyear is one of the world's largest tire companies, employing about 68,000 people with 53 manufacturing facilities across 20 countries. Its Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, develop cutting-edge products and services. For more information, visit www.goodyear.com/corporate.