Technical Support Specialist (m/f/d) - limited for 12 months

JobConsult - ATS; Hamburg; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a multinational team in a strategic role as a Technical Support Specialist, where you will contribute to the success of a leading global electronics manufacturer. In this position, you will develop and deliver technical support, ensuring high standards of service quality. With a focus on innovation and collaboration, you'll engage with Authorized Service Centers and assist in resolving customer issues. This role offers a dynamic work environment, opportunities for personal growth, and a commitment to work-life balance. If you're proactive, self-motivated, and passionate about technology, this is the perfect opportunity for you.

Leistungen

30 Days of Vacation

Flexible Mobile Working Options

Transportation Allowance

E-bike Leasing

Discounts on Panasonic Products

Qualifikationen

• Experience in servicing and repairing consumer electronics.
• Proficiency in English for effective communication.

Aufgaben

• Develop and deliver technical support for Authorized Service Centers.
• Monitor product returns and warranty claims for recurring issues.
• Provide advanced support to customers and internal teams.

Kenntnisse

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

IT Skills

Ausbildung

Secondary Education in Technical Field

Tools

Microsoft Office

Jobbeschreibung

Technical Support Specialist (m/f/d) - limited for 12 months

Location: Hamburg

Reference: 2025-09672

Are you seeking a meaningful role that offers purpose and growth? Join our multinational team at Panasonic! We invest in your development through training and challenging opportunities.

At Panasonic, collaboration is key. We aim to excel in innovation and exceed customer expectations, guided by our 7 principles. Our mission is to enrich lives at home and work and to advance society, building on over 100 years of social responsibility.

WHAT WE OFFER

• Strategic role with responsibilities that contribute to our success
• International work environment
• Training and development opportunities
• 30 days of vacation
• Flexible mobile working options
• High work-life balance
• Transportation allowance, e-bike leasing, and discounts on Panasonic products

YOUR RESPONSIBILITIES

• Develop and deliver technical support for our Authorized Service Centers (ASCs) and Contact Center, including training sessions and creating manuals and tutorials.
• Monitor product returns, warranty claims, and customer complaints to identify recurring issues for reporting to manufacturing teams.
• Provide advanced (second level) support to customers and internal teams, ensuring quality standards and KPIs are met.
• Assist National Authorized Service Centers with technical guidance during product return and replacement processes.
• Audit Authorized Service Centers to maintain service quality standards.
• Organize on-site visits to service partners for technical feedback and support.

REQUIREMENTS

• Secondary education, preferably in a technical or electronics field.
• Proficiency in English for effective communication.
• Experience in servicing and repairing consumer electronics, with solid IT skills and proficiency in Microsoft Office.
• Self-motivated, proactive, with clear communication skills.
• Strong analytical and problem-solving skills.

ABOUT PANASONIC

Founded in 1918, Panasonic is a leading global electronics manufacturer committed to innovation and social responsibility. We strive to create a better tomorrow by integrating technology, business, and creativity to solve social issues worldwide.

We value our employees and foster a positive, inclusive corporate culture aligned with our philosophy. We are dedicated to fairness, equality, and creating a safe workplace where everyone can bring their whole selves. Panasonic is an equal opportunity employer, welcoming applicants regardless of race, religion, sex, sexual orientation, gender identity, or disability.

CONTACT HR