Technical Support Specialist (m/f/d) - limited for 12 months

ZipRecruiter; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading multinational company is seeking a Technical Support Specialist for a 12-month contract in Hamburg. The role involves providing technical support, conducting training, and ensuring service quality for Authorized Service Centers. Ideal candidates will have a technical background, strong communication skills, and hands-on experience with consumer electronics.

Leistungen

30 days of vacation

Flexible working hours

Generous mobile working option

Transportation allowance

Fitness & health benefits

Qualifikationen

• At least secondary education, ideally in a technical or electronics-related field.
• Proficiency in English for effective communication.
• Hands-on experience in servicing and repairing consumer electronics.

Aufgaben

• Developing and delivering technical support for Authorized Service Centers.
• Monitoring product return requests and warranty claims.
• Providing advanced technical support to customers and internal departments.

Kenntnisse

Analytical thinking

Problem-solving

Communication

IT skills

Ausbildung

Secondary education in technical or electronics-related field

Tools

Microsoft Office

Jobbeschreibung

Job Description

Technical Support Specialist (m/f/d) - limited for 12 months

Hamburg | 2025-09672

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team! Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers' expectations.

We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfill our social responsibilities, we will continue to do what we have done for over 100 years - enrich people's lives at home and at work, and move society forward.

WHAT WE OFFER

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• 30 days of vacation
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance
• Transportation allowance, ebike leasing and special discounts on Panasonic products

WHAT YOU WILL BE DOING

• Developing and delivering thorough technical support for our Authorized Service Centers (ASCs) and Contact Center, including conducting training sessions and creating technical manuals and video tutorials.
• Monitoring product return requests, warranty claims, and customer complaints to identify recurring technical issues for reporting to manufacturing teams.
• Providing advanced (second level) technical support to customers and internal departments, ensuring inquiries are handled according to quality standards and KPIs.
• Assisting Authorized Service Centers (NASCs) during review and approval processes for product returns or replacements with expert guidance.
• Auditing our Authorized Service Centers to ensure they meet service quality standards.
• Organizing on-site visits to service partners to gather technical feedback and provide face-to-face support as needed.

WHAT WE ARE LOOKING FOR

• At least secondary education, ideally in a technical or electronics-related field.
• Proficiency in English for effective communication in an international environment.
• Hands-on experience in servicing and repairing consumer electronics, with solid IT skills and proficiency in Microsoft Office.
• Self-motivated and proactive with clear, confident communication skills both verbally and in writing.
• Strong analytical thinking and problem-solving abilities.

ABOUT US

Panasonic is one of the largest and leading electronic product manufacturers in the world. Our extensive research, manufacturing expertise, high-quality products, and innovation have remained strong since 1918.

Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we aim to realize ideal lifestyles and societies, solving social issues globally. Learn more about Sustainability at Panasonic.

We prioritize a positive corporate culture aligned with our philosophy. Find more information about Panasonic as an employer here.

OUR COMMITMENT

Fairness and equality are in our DNA. We are dedicated to creating a safe and inclusive workplace where everyone can bring their whole selves to work. We respect, value, and celebrate individual contributions.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, gender, or other characteristics.

YOUR CONTACT HR

Panasonic Marketing Europe GmbH
Alicia Ahrens-Ochs
Winsbergring 15, 22525 Hamburg

Apply now. For more details, visit our job portal.