Technical Support Specialist - Germany

TN Germany; Berlin; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Join a forward-thinking B2B SaaS company as a Technical Support Specialist, where you will play a crucial role in enhancing customer experiences. In this dynamic position, you will troubleshoot technical issues and provide solutions to partners while collaborating with the Product team to drive improvements. This innovative firm values strong communication and problem-solving skills, offering a diverse and inclusive work environment. With opportunities for professional development and a competitive compensation package, this role is perfect for those passionate about technology and customer service.

Leistungen

Global network access

Shareowner System

Competitive compensation packages

Training in hard and soft skills

Access to Udemy courses

Fun team activities

No Dress Code

Qualifikationen

• 1-2 years experience supporting a technical product, ideally in SaaS.
• Strong communication skills in English and Spanish.

Aufgaben

• Troubleshooting technical issues and resolving partner requests.
• Advocating for partners by sharing feedback with the Product team.

Kenntnisse

Technical Support

Problem-solving

Communication Skills

HTML

CSS

Customer Relationship Management

Ausbildung

University Degree in Business, Marketing, Engineering

Jobbeschreibung

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Technical Support Specialist - Germany, Berlin

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Client:

Insider

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4a8a2cdb6887

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing, offering a single platform to deliver personalized experiences, drive growth, and improve productivity. Our platform connects data across channels, predicts behavior with AI, and personalizes experiences from one platform. We are backed by top investors like Sequoia Capital and QIA, and trusted by over 1200 brands including Samsung, Coca Cola, Nike, and more.

Having recently achieved unicorn status following our Series D funding, Insider is recognized as a leader in multiple industry reports and awards, including being a top-rated software company in G2’s 2024 awards. We are committed to building a socially progressive tech community through initiatives like 100projects shecodes, sheleads, and shemarkables, impacting communities across 27+ countries in areas like health, education, and women in STEM.

Our talented team across 27+ countries creates innovative products and strives to make a meaningful impact. If you want to join us, keep reading.

First things first: What is this role about?

We believe in actions over words. As a customer-first company, we value our Technical Support Specialists (TSS) who support our partners using our products and services. Your main responsibilities include troubleshooting technical issues, resolving partner requests, reviewing queries, and finding creative solutions to streamline their needs. You will also advocate for partners by sharing their feedback with the Product team to improve our offerings and ensure SLAs like response and resolution times are met.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong communication skills in English and Spanish
• High responsibility and accountability
• Ability to respond timely and follow up systematically
• Problem-solving skills with a positive attitude and a helping mindset
• Good debugging/troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you

• Ability to build strong relationships with customers, including at the executive level, demonstrating business acumen
• Excellent communication skills, energetic phone presence, and attentive listening
• Self-motivation and curiosity about new solutions and ideas
• Care for clients and ensuring they feel at home with our products
• Strong project and time management skills, with attention to detail
• Passion for testing, measuring, and improving outreach and follow-up
• Flexibility to work in a fast-paced startup environment
• Understanding of web concepts and digital marketing

What we offer

• Opportunity to work in an international, diverse, and inclusive environment
• Access to a global network
• Option to become a Shareowner through our Shareowner System
• Be part of shaping the future of customer experiences
• Competitive compensation packages
• Training in hard and soft skills, including weekly sessions with industry leaders
• Access to Udemy’s extensive courses
• Opportunities to share your skills through training and workshops
• Fun team activities
• No Dress Code!