Technical Support Specialist - German Speaker (m/f/d)( 2 x Positions)

TN Germany; Berlin; Remote; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An innovative company is looking for a Technical Support Specialist fluent in German to enhance client experiences. In this role, you'll manage support tickets, engage with clients, and collaborate with various teams to drive improvements. You'll become an expert on the platform and contribute to documentation while enjoying flexible working options and continuous learning opportunities. Join a diverse and inclusive environment where your contributions will make a significant impact in transforming commerce.

Leistungen

Remote and flexible working options

Comprehensive onboarding and ongoing training

Learning budget

Employee referral bonuses

Discounted Urban Sports membership

Qualifikationen

• 1+ years of experience in technical support for SaaS or Ad-Tech.
• Strong understanding of performance marketing and e-commerce.

Aufgaben

• Manage daily support tickets and collaborate with teams.
• Analyze client satisfaction surveys and suggest improvements.

Kenntnisse

Technical Support

Problem-Solving

Client-Oriented Mindset

Analytical Skills

Time Management

Fluent in German

Fluent in English

Tools

Zendesk

Confluence

Jira

Jobbeschreibung

Technical Support Specialist - German Speaker (m/f/d) (2 Positions), Berlin

Company: Productsup

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference:

2d7f8d7714a4

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join Productsup, a vibrant and diverse company committed to transforming commerce. We are seeking a talented Customer Technical Support Specialist (m/f/d) fluent in German to support our clients in German-speaking regions. Your responsibilities will include managing daily support tickets, collaborating with second-level support and engineering teams, contributing to documentation, and working closely with the Solutions team.

In your first 3 months, you will:

1. Become an expert on the Productsup platform and client use cases
2. Shadow support teams, ask questions, and learn
3. Familiarize yourself with Zendesk workflows and respond to routine client questions
4. Use internal tools like Confluence and Jira effectively

In your first 6 months and beyond, you will:

1. Handle more complex requests independently
2. Analyze client satisfaction surveys and suggest improvements
3. Engage with the Product team to share client insights
4. Create content with the Academy to enhance client knowledge
5. Proactively identify and communicate improvement opportunities
6. Lead internal projects to improve tools and processes

Qualifications:

• At least 1 year of experience in technical support for SaaS or Ad-Tech solutions
• Fluent in German and English (spoken and written)
• Understanding of performance marketing and e-commerce industries
• Strong technical problem-solving skills
• Excellent time management and prioritization skills
• Client-oriented mindset
• Analytical skills
• Knowledge of Zendesk, Confluence, and Jira preferred

What we offer:

• Permanent position with competitive salary
• Remote and flexible working options
• Comprehensive onboarding and ongoing training
• Learning budget and career development opportunities
• Participation in CSR initiatives and Impact Day
• Employee referral bonuses
• Ownership in a multicultural environment
• Discounted Urban Sports membership

We value diversity and are committed to equal opportunities, supporting sustainability, and fostering an inclusive culture where everyone can contribute and thrive.