Technical Support Specialist 3rd level (m / f / d) - Qualitätsmanagement, IT

FARO Europe; Stammheim; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading metrology company in Hessen is seeking a Technical Support Specialist to provide guidance and troubleshooting on their hardware and software products. Candidates should have a university degree or equivalent technical education, strong communication skills, and proficiency in both English and German. This position offers a permanent employment contract, flexible working hours, and various employee benefits.

Leistungen

Flexible working hours

Training

Health days

Sponsored sports events

Employee Reward & Recognition Scheme

Qualifikationen

• University degree or comparable technical education required.
• Experience in a technical service-oriented organization is necessary.
• Technical knowledge in Metrology is preferable.

Aufgaben

• Provide technical support and troubleshooting.
• Respond to customer inquiries regarding hardware and software.
• Document customer inquiries in the CRM system.

Kenntnisse

Technical support

Communication skills

Fluency in English

Fluency in German

Service-oriented mindset

Ausbildung

University degree (engineer, BA) or comparable technical education

Jobbeschreibung

Job ID: R7166

How you will make a difference @ FARO

• Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
• Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
• Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
• Thoroughly document customer inquiries in the CRM system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Actively provide input to process improvements and support the development of new processes

This position requires

• University degree (engineer, BA) or a comparable technical education
• Strong service-oriented mindset
• Strong communication skills
• Fluency in English and German, any other European language will be an advantage
• Technical knowledge within Metrology will be preferable
• Demonstrated work experience in a technical service-oriented organization

FARO offers

• In general, a permanent employment contract
• Flexible working hours
• Training
• Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit)
• Employee Reward & Recognition Scheme