Technical Support Manager (m / f / d) CEDI, AFS, Ionpure

Xylem Water Solutions; Langenhagen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Xylem Water Solutions seeks a Technical Support Manager to enhance customer satisfaction through technical support and service in the water treatment domain. This role requires a Bachelor's degree in engineering and substantial experience in water treatment processes. Candidates should be adept at managing multiple projects, possess strong communication skills, and be customer-oriented, with a willingness to travel as needed.

Leistungen

Fixed monthly salary

Performance-related special payments

Internal and external training courses

Regular feedback meetings for development

Qualifikationen

• Minimum 5 years in water treatment or similar industry.
• Strong command in English, French preferred.
• Able to read P&IDs and electrical schematics.

Aufgaben

• Provides technical support to field sales team.
• Sizes and selects appropriate equipment based on customer requirements.
• Troubleshoots installation issues with customers.

Kenntnisse

Communication

Problem Solving

Customer-oriented

Ausbildung

Bachelor’s in engineering

Tools

Microsoft Office

Electrical test apparatus

Jobbeschreibung

Xylem's Evoqua Water Technologies division offers a portfolio of solutions, products and services in the field of advanced water and wastewater treatment. This division develops and manufactures chlorine-based water disinfection systems, online measurement and control technology and systems for the production of ultrapure water for laboratory and industrial requirements.

High-tech” paired with ‘high quality’ and the greatest customer proximity characterize our actions.

To further strengthen our team, we are looking for committed and reliable team players who want to make a difference. Currently we have a position as

Technical Support Manager CEDI, Ionpure, AFS (m / f / d)

which can be located close to a Xylem site in Germany, France, Austria, Italy, Belgium or the Netherlands

Tasks

• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections
• Sizes and selects appropriate equipment / materials based on customer requirements and input from the sales team
• Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares / product delivery, timely technical support on understanding operations of the plant etc.
• Advises in disseminating standard product knowledge and provides virtual and on-site training
• Evaluate DC power accessories through lab bench scale testing, including software and firmware updates
• Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements
• Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary
• Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance
• Keeps up to date with regional regulatory changes that can impact equipment design and installation
• Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements
• Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc.

Requirements

• Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered
• Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. Ultrapure water experience required
• Good knowledge of water treatment processes, thorough knowledge preferred
• Understanding of electrodeionization principles and process design
• Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters
• Strong written, verbal and interpersonal communications skills
• Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint
• Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation.
• Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike
• Working with a sense of urgency and able to manage multiple projects at one time
• Self-starter that can work in a team environment
• Strong command in English language. Additionally, French language is strongly preferred (verbal and writing)
• Travelling : up to 40% as required
• A permanent position with a fixed monthly salary in line with the market for secure planning
• You will also benefit from performance-related special payments
• Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development
• We will provide you with the best possible qualifications for your position through internal and external training courses
• Collaboration on challenging tasks and projects in cooperation with international colleagues
• Flat hierarchies and an open-door culture allow you to work freely
• Occupational safety and health are very important to us
• Xylem Watermark : Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society

For questions regarding this opportunity, please reach out to Ward Barbar Amin, Corporate Recruiter at Tel. : [phone]