Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Xylem; Langenhagen; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in water technology seeks a dedicated Technical Support Manager. This role involves providing technical support to sales and customers, conducting training, and ensuring product performance. The successful candidate will have extensive experience in water treatment and strong communication skills, with opportunities for international collaboration and professional growth.

Leistungen

Performance-related bonuses

Comprehensive induction and ongoing training

International collaboration and challenging projects

Focus on safety and health

Qualifikationen

• 5 years in water treatment or similar industry, with ultrapure water experience.
• Knowledge of water treatment processes, electrodeionization, electrical control systems.
• Excellent English communication skills; French skills preferred.

Aufgaben

• Provide technical support during sales processes including customer calls and proposals.
• Support programs to enhance customer satisfaction and resolve technical issues.
• Deliver virtual and on-site training to customers.

Kenntnisse

Communication

Technical Support

Troubleshooting

Ausbildung

Bachelor’s degree in engineering or related field

Jobbeschreibung

Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Join us at Xylem as a Technical Support Manager (m/f/d) CEDI, AFS, Ionpure.

Location: Close to a Xylem site in Germany, France, Austria, Italy, Belgium, or the Netherlands.

About the division

Xylem's Evoqua Water Technologies division offers solutions in advanced water and wastewater treatment, including chlorine-based disinfection systems, online measurement and control technology, and ultrapure water systems for laboratory and industrial use.

Our actions are characterized by “High-tech”, high quality, and customer proximity.

Position overview

We are seeking committed and reliable team players to join our team as a Technical Support Manager CEDI, Ionpure, AFS (m/f/d).

Key responsibilities

• Provide technical support to the sales team during the sales process, including customer calls, site visits, proposals, and performance projections.
• Size and select appropriate equipment based on customer needs.
• Support programs to enhance customer satisfaction, addressing issues related to reliability, pricing, availability, and technical understanding.
• Disseminate product knowledge and conduct virtual and on-site training.
• Evaluate DC power accessories through lab testing, including software and firmware updates.
• Collaborate with R&D, marketing, product management, and engineering for product improvements.
• Troubleshoot installation issues by working directly with customers and sales.
• Review failure analysis reports and recommend improvements.
• Stay updated on regional regulatory changes affecting equipment design and installation.
• Work closely with the Global Technical Manager of Ionpure for reporting, training, and product performance.
• Coordinate with the EMEA sales team for project design, training, troubleshooting, and specifications.

Minimum requirements

• Bachelor’s degree in engineering or related field; relevant industry experience considered.
• At least 5 years in water treatment or similar industry, with ultrapure water experience.
• Knowledge of water treatment processes, electrodeionization, electrical control systems, and troubleshooting tools.
• Excellent communication skills in English; French skills are highly preferred.
• Ability to travel up to 40%.

Benefits

• Secure, permanent position with competitive salary.
• Performance-related bonuses.
• Comprehensive induction and ongoing training.
• International collaboration and challenging projects.
• Flat hierarchies and open culture.
• Focus on safety and health.
• Contribution to social responsibility through Xylem Watermark.

For inquiries, contact Ward Barbar Amin at [phone].

Additional details

• Seniority level: Director
• Employment type: Full-time
• Industry: Utilities

This job posting is active and not expired.