Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Xylem; Günzburg; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Join Xylem as a Technical Support Manager in a dynamic role focused on advancing sustainable solutions in water technology. You'll provide crucial support to our sales teams and customers, ensuring satisfaction and performance while collaborating with international colleagues. This position calls for a Bachelor’s degree in engineering and at least 5 years in water treatment or a related field, making it a perfect fit for skilled professionals looking to make a difference.

Leistungen

Performance-related special payments

Internal and external training courses

Regular feedback meetings

Collaborative projects with international teams

Flat hierarchies and open-door culture

Occupational safety and health focus

Qualifikationen

• Minimum of 5 years of experience in water treatment or similar industry required.
• Strong command of English; French is preferred.
• Ability to work collaboratively in a team and manage multiple projects.

Aufgaben

• Provide technical support to sales team and customers.
• Troubleshoot installation issues and make recommendations.
• Work closely with the sales and technology teams for product improvement.

Kenntnisse

Communication

Problem Solving

Customer-oriented

Technical Knowledge

Ausbildung

Bachelor’s in engineering

Tools

Microsoft Office

P&IDs and electrical schematics

Jobbeschreibung

Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

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Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's Evoqua Water Technologies division offers a portfolio of solutions, products and services in the field of advanced water and wastewater treatment. This division develops and manufactures chlorine-based water disinfection systems, online measurement and control technology and systems for the production of ultrapure water for laboratory and industrial requirements.

“High-tech” paired with ‘high quality’ and the greatest customer proximity characterize our actions.

To further strengthen our team, we are looking for committed and reliable team players who want to make a difference. Currently we have a position as

Technical Support Manager CEDI, Ionpure, AFS (m/f/d)

which can be located close to a Xylem site in Germany, Austria, Italy, Belgium or the Netherlands

Key Responsibilities

• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections
• Sizes and selects appropriate equipment/materials based on customer requirements and input from the sales team
• Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares/ product delivery, timely technical support on understanding operations of the plant etc.
• Advises in disseminating standard product knowledge and provides virtual and on-site training
• Evaluate DC power accessories through lab bench scale testing, including software and firmware updates
• Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements
• Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary
• Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance
• Keeps up to date with regional regulatory changes that can impact equipment design and installation
• Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements
• Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc.
  
  

Qualifications Required

• Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered
• Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. Ultrapure water experience required
• Good knowledge of water treatment processes, thorough knowledge preferred
• Understanding of electrodeionization principles and process design
• Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters
• Strong written, verbal and interpersonal communications skills
• Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint
• Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation.
• Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike
• Working with a sense of urgency and able to manage multiple projects at one time
• Self-starter that can work in a team environment
• Strong command in English language. Additionally, French language is strongly preferred (verbal and writing)
• Travelling: up to 40% as required
  
  

With Us You Win

• A permanent position with a fixed monthly salary in line with the market for secure planning
• You will also benefit from performance-related special payments
• Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development
• We will provide you with the best possible qualifications for your position through internal and external training courses
• Collaboration on challenging tasks and projects in cooperation with international colleagues
• Flat hierarchies and an open-door culture allow you to work freely
• Occupational safety and health are very important to us
• Xylem Watermark: Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society
  
  

For questions regarding this opportunity, please reach out to Ward Barbar Amin, Corporate Recruiter at Tel.: [phone]

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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