Technical Support Manager | Berlin | €100k

Optimus Search; Berlin; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading medical imaging solutions provider is seeking a Technical Support Manager to lead a team and enhance system integration processes. The role offers excellent benefits, opportunities for professional development, and a chance to work on significant projects impacting patient care. Fluency in English and German is essential, along with a technical degree and relevant experience.

Leistungen

Competitive salary and comprehensive benefits package

Opportunities for professional development

Flexible work arrangements

Collaborative team culture

Qualifikationen

• Fluent in written and spoken English; proficiency in German required.
• Experience in medical imaging and software development.
• Enthusiastic about adapting to a fast-paced environment.

Aufgaben

• Lead a team of 3 System Engineers.
• Provide technical support and training to customers.
• Conduct in-depth bug analysis and develop solutions.

Kenntnisse

DICOM

HL7

SQL

Python

Perl

PHP

Bash

C#

Ausbildung

Degree in a technical, scientific, or medical field

Tools

Linux

Windows Server

SQL Server

IIS

Docker

Git

JIRA Administration

AWS

Azure

Google Cloud

Jobbeschreibung

My client who are a global provider of medical imaging solutions are urgently seeking a Technical Support Manager who has a very good understanding of technology and natural handling of IT systems.

Responsibilities :

• Lead a team of 3 System Engineers in a dynamic, expanding business
• Serve as a point of contact for doctors and end-users, gathering feedback on UI adjustments and workflow optimisation
• Provide technical support and training to customers, including radiologists, referring physicians, IT personnel, and technicians
• Offer both go-live and post-go-live support to ensure smooth system transitions
• Conduct in-depth bug analysis and develop immediate and long-term solutions
• Collaborate with product management and development teams to define and implement product improvements and feature extensions
• Plan and execute the integration of PACS and clinical visualisation systems
• Integrate software with other clinical workflow components (KIS, RIS, Patient Portals, AI Applications, Diagnostic Tools)
• Ensure seamless communication across all technical aspects of client projects

Profile :

• Fluent in both written and spoken English; German proficiency required
• Degree in a technical, scientific, or medical field (or equivalent qualification)
• Enthusiastic about adapting to the fast-paced environment of a rapidly growing company
• Experience in medical imaging, software development, DICOM / HL7 , SQL, and scripting / programming languages (Python, Perl, PHP, Bash, C#, etc.)
• Knowledge in system administration (Linux, Windows Server, SQL Server, IIS, Docker)
• Familiarity with Git, JIRA Administration, Cloud platforms (AWS, Azure, Google Cloud), Networking, and integrations

Benefits :

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional development in a dynamic, fast-paced environment.
• Work on cutting-edge medical imaging projects that have a direct impact on patient care.
• Flexible work arrangements and a collaborative, innovative team culture.

If this sounds like something of interest, please feel free to apply below or alternatively if you know anyone who could be interested, they can get in touch with me at [emailprotected] .