Technical Support Manager

ZipRecruiter; Neu-Isenburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in cashless payments seeks a technical support expert for their POS systems. The role focuses on enhancing POS strategies, providing technical support, and working with internal teams to uphold high service standards. Ideal candidates will possess strong analytical skills, relevant technical education, and fluency in German and English, shaping the future of payments in a growing environment.

Qualifikationen

• Experience in technical support, ideally with POS/payment systems.
• Fluent in German and English, written and spoken.
• Structured, independent work style.

Aufgaben

• Shape POS strategy and take ownership of technical support for POS solutions.
• Serve as the first point of contact for technical inquiries related to POS systems.
• Collaborate closely with teams to ensure knowledge sharing.

Kenntnisse

Analytical Skills

Problem Solving

Communication

Ausbildung

Completion of technical training or university degree in IT, Electrical Engineering, or related field

Tools

Jira

Zendesk

Jobbeschreibung

Job Description

Who We Are

With over 30 years of experience, we have established ourselves as a market leader in

cashless payments. As a publicly listed payment software and processing company, we

serve banks, payment service providers, and financial institutions worldwide. As an

acquirer under the brand beyondbyRS2, we are active throughout Europe and support

merchants and partners across a variety of industries.

The Role

Do you have a strong technical understanding, think in solutions, and find pragmatic answers to complex questions? You’re only satisfied when the customer is too—and you enjoy working closely with product and tech teams to implement sustainable improvements? Then you’re exactly who we’re looking for. We are looking for someone who understands technology and can explain it. Someone who takes ownership, works in a structured way, and keeps a cool head, even in stressful situations. If you enjoy tackling technical challenges, sharing knowledge, and shaping processes, we look forward to meeting you.

Responsibilities

• Play a key role in shaping our POS strategy, especially around terminals, network operations, Girocard, and merchant settlements.
• Take ownership of technical support for our POS solutions, ensuring smooth support for our business clients.
• Serve as the first point of contact for technical inquiries and issues related to our POS systems, including analysis, follow-up, and escalation as needed.
• Collaborate closely with Product Management, Development, and Field Service teams to ensure consistent knowledge sharing.
• Build and maintain a knowledge base (FAQs, troubleshooting guides, how-to docs).
• Support creation of technical content for training, documentation, and internal learning.
• Systematically document and analyze support cases to identify potential for improvements in product, process, or communication.
• Occasionally attend on-site technical meetings with clients or partners.

Requirements

• Completed technical training or university degree in IT, Electrical Engineering,
• System Integration, or a related field.
• Experience in technical support, ideally with relevance to POS/payment systems.
• Strong analytical skills and a passion for solving complex technical problems.
• Excellent communication skills with internal and external stakeholders—even under pressure.
• Structured, independent work style and experience using ticket systems (e.g., Jira, Zendesk).
• Fluent in German and English (written and spoken).

Ready to shape the future of payments? Send a detailed CV via email to [e-mail] stating the job title in the subject header. All applications will be treated in strict confidence.