Technical Support Engineer (SWIFT)

TN Germany; Dresden; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Support Engineer to tackle complex technical issues and support sophisticated equipment. This role involves diagnosing and troubleshooting optical, electro, and mechanical systems while collaborating with specialists to ensure customer satisfaction. The ideal candidate will have a Master's or Bachelor's degree and a passion for problem-solving. If you are ready to take on challenging problems and provide exceptional support, this opportunity is perfect for you.

Qualifikationen

• Master's or Bachelor's Degree required, or 1 year of relevant work experience.
• Strong troubleshooting skills in technical support roles.

Aufgaben

• Respond to ongoing technical issues of KLA equipment.
• Assist field engineers in diagnosing and troubleshooting complex systems.
• Create documentation for troubleshooting processes and technical findings.

Kenntnisse

Troubleshooting

Technical Support

Optical Systems

Mechanical Systems

Electro Systems

Documentation

Ausbildung

Master's Degree

Bachelor's Degree

1 year of work experience

Jobbeschreibung

Technical Support Engineer (SWIFT), Dresden

Client: 2140 K-T GMBH

Location: Dresden

Job Category: Other

EU work permit required: Yes

Job Reference: a07c674b303e

Job Views: 1

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical, electro, and mechanical equipment, as well as computer systems and software solutions.
• Work on challenging problems requiring in-depth system knowledge and a solid understanding of operating principles.
• Exercise judgment within broadly defined practices and policies in selecting methods and techniques to achieve results.
• Collaborate with specialists and other teams to develop an optimized plan of action to resolve technical issues and restore equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create documentation related to troubleshooting processes, technical findings, and provide service and postmortem reports.
• May involve tool installation, relocation, and upgrade of equipment.
• Provide technical training.

Minimum Qualifications:

Master's Degree, Bachelor's Degree, or at least 1 year of work experience.