Technical Support Engineer - Semiconductor Process Control Equipment

2040 KLA -Tencor Ireland Ltd.; Dresden; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Tech Support Engineer to tackle complex issues in the semiconductor field. This dynamic role involves acting as a technical escalation point, ensuring customer satisfaction, and providing expert support on-site. Successful candidates will benefit from award-winning training and a competitive rewards package, with opportunities for travel and growth in a vibrant industry. If you possess strong problem-solving skills and a desire to excel, this position offers a unique chance to thrive in a supportive environment.

Leistungen

Variable compensation components

Participation in company stock purchase plan

Award-winning training

Family-friendly total rewards package

Qualifikationen

• Master's or Bachelor's degree in a relevant field with some experience.
• Strong technical understanding required for troubleshooting.

Aufgaben

• Act as a technical escalation point for other support engineers.
• Ensure customer satisfaction by solving complex issues on-site.
• Complete high-quality reports and documentation.

Kenntnisse

Problem-solving skills

Interpersonal communication

Analytical skills

Technical understanding of software and electronic systems

Fluency in English

Fluency in French

Ausbildung

Master's Level Degree

Bachelor's Level Degree

Jobbeschreibung

We are looking for a Tech Support Engineers (TSE) to independently respond to issues where first-line product support has been unable to fix problems in malfunctioning. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSEs exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. If a depth of technical understanding is required, a TSE consults with other engineering teams and hosts meetings to determine the best course of action. Lastly, TSEs document troubleshooting processes and technical findings to generate service reports.

We will consider new graduates provided you demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES :

Successful applicants will be formally trained at one of our award-winning training centers in California, USA or Singapore or Taiwan.

Domestic and international travel up to 50% of the time as you will travel to customer sites to resolve urgent escalations.

1. Acting as a technical escalation point for other support Engineers becoming an expert on our product.
2. Be the face of our company, ensuring customer satisfaction with our service solving complex issues with tools at customer sites.
3. Act as Technical Support representative for new product development.
4. Complete high quality reports and documentation.

WHAT YOU WILL BRING :

An experienced engineer working with Semiconductor

1. Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on-site customer problems.
2. Experience working on electronic systems within the semiconductor industry is a plus.
3. Outstanding interpersonal communication, analytical and problem-solving skills.
4. Fluent in English and French language is a must.

WHAT WE OFFER :

Dynamic opportunity and growth potential in the Semiconductor Industry.

A competitive, family friendly total rewards package.

1. Variable compensation components, e.g. participation in company stock purchase plan.
2. Award-winning training.

HOW TO BE CONSIDERED :

Please click the “Apply” button to submit your resume.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

Technical Support Engineer • Dresden, Germany