Technical Support Engineer (m/f/x)

plentymarkets GmbH; Kassel; Remote; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen engagierten Technical Support Engineer, um technische Anliegen der Kunden zu lösen und die Produktqualität zu sichern. In dieser spannenden Rolle arbeiten Sie eng mit einem dynamischen Team von Produktmanagern und Entwicklern zusammen, um kontinuierliche Verbesserungen voranzutreiben. Sie haben die Möglichkeit, Ihre Ideen einzubringen und aktiv an der Weiterentwicklung der Produkte teilzuhaben. Wenn Sie eine Leidenschaft für Technologie haben und Kundenorientierung schätzen, ist dies die perfekte Gelegenheit für Sie, in einem innovativen Umfeld zu arbeiten, das Flexibilität und persönliche Entwicklung fördert.

Leistungen

Homeoffice-Möglichkeiten

Work-Life-Balance

Aktuelle Hardware

Schulungsbudget

Vielfältige Rabatte

Betriebliche Altersvorsorge

Team-Events

Qualifikationen

• Mindestens 2 Jahre Berufserfahrung im Kundensupport.
• Erfahrung in der Nutzung von Ticketing-Systemen.

Aufgaben

• Technische Anliegen der Kunden lösen und sicherstellen, dass sie zufrieden sind.
• Softwaretests durchführen, um die Produktqualität zu gewährleisten.

Kenntnisse

Technische Problemlösung

Kundenorientierung

Analytisches Denken

Kommunikationsfähigkeiten

Konfliktlösung

Ausbildung

Abgeschlossene Ausbildung im IT-Bereich

Relevante IT-Kenntnisse

Tools

Kundensupport-Ticketing-Systeme

AI-Chatbot-Lösungen

ERP-Systeme

Jobbeschreibung

WE ARE SEARCHING FOR YOU!

Got big plans? Great. So do we. We are always interested in meeting competent team players.

Are you passionate about technology, love direct contact with customers and want to play an active role in the further development of our products? Then join our team as a Technical Support Engineer (m/f/d) latest of 01.08.2025 - and work with us to ensure that our customers are not just satisfied, but delighted!

Are you ready to make a big difference and contribute your own ideas? Then let's get started!

PlentyONE promotes equal opportunities and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

• Your main task is to resolve technical concerns of our customers.

• You handle customer concerns and escalations to ensure customer satisfaction.

• You perform software tests to ensure product quality.

• You actively participate in the planning phase for product enhancements in your area.

• You work as part of an agile and dynamic team with product managers and developers.

• You are responsible for qualifying bugs in terms of priority and urgency.

• You provide customer feedback to our product and engineering teams to drive continuous improvement.

• You share your knowledge, provide support and contribute to problem solving to foster a collaborative team environment.

• You identify opportunities for improvement of internal processes.

Your profile

• Completed training in the IT sector or career changer with relevant IT knowledge.

• At least 2 years of professional experience in customer support.

• Experience in customer support ticketing, ideally with AI chatbot solutions.

• Analytical and conceptual thinking as well as independent action.

• Strong communication skills as well as a pronounced customer orientation and good conflict resolution skills round off your profile.

• You have a confident demeanour even in stressful situations and convince with calm and composure.

• You have already gained experience in the e-commerce sector and ideally have knowledge of an ERP system.

• Good written and spoken German and English skills.

Benefits

Your voice counts! Your ideas for the success of PlentyONE and our support to look after you personally.

• We remote together: we stand for a digital way of thinking, working and making decisions. It means the freedom to work anywhere in Germany.
• Work-life balance & a headquarters in Kassel.
• Up to date: work with the latest hardware and technology.
• Always better: training budget and a variety of workshops.
• Well taken care of: a variety of discounts in hundreds of online shops as well as extensive social benefits such as childcare allowance, shopping credit card, company pension scheme, anniversary bonus.
• Fit & mobile with us: Wellpass, Germany ticket and bike leasing.
• Team events and legendary plenty parties.