Technical Support Engineer II

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled IT Technical Support Specialist in Germany to resolve complex issues across Windows, macOS, and cloud environments. You will provide remote and onsite support, manage server and networking tasks, and mentor junior technicians.

Key duties include configuring Windows Server environments, SonicWall firewall management, and leveraging Autotask for ticketing and documentation. Strong certifications and MS 365 expertise are highly valued.

Qualifikationen

• Experience & qualifications in technical support across Windows, macOS, and server environments.
• Strong networking knowledge including VLANs, VPNs, and cloud services.
• Proactive troubleshooting, remote and onsite support, and clear client communication.

Aufgaben

• Resolve escalated support requests and complex technical issues.
• Handle break/fix issues, installations, and user configuration changes.
• Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud problems.

Kenntnisse

Windows 10/11

macOS

Windows Server 2016/2019/2022

SonicWall Firewall Management

Datto Networking

Microsoft 365

Intune

Azure

AWS

Datto BCDR

SaaS Backup

VM/Cloud platforms

Microsoft Teams (VOIP)

On-Premise SharePoint

Ausbildung

CompTIA A+

CompTIA Network+

MD-102 (Preferred)

Tools

Autotask Ticketing System

Datto Networking

SonicWall Firewall Management

Microsoft 365 Suite

Intune Console

Azure/AWS Management

Jobbeschreibung

• Resolve escalated support requests and complex technical issues.


• Handle break/fix issues, application installations, and user-level configuration changes.


• Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.


• Provide remote and onsite support for client environments.


• Configure and support Windows Server 2016, 2019, and 2022 environments.


• Assist with Hyper-V host setup, server administration, networking, and security tasks.


• Troubleshoot and deploy SonicWall firewalls.


• Manage networking switches and access points. (Datto Experience PLUS!)


• Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.


• Provide guidance and mentorship to Level I technicians.


• Collaborate with the technical team to deliver exceptional service to clients.


• Escalate tickets appropriately and contribute to shared technical knowledge.


• Use Autotask ticketing system to document, monitor, update, and escalated tickets accurately and on time.


• Maintain and update the documentation platform so procedures, configurations, and client details remain current.


• Ensure clients receive clear, professional communication throughout the support process.

Requirements

• Experience & Qualifications


• - CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.


• - MD‑102 preferred


• Technical Skills


• - Strong knowledge of Windows 10/11 and macOS


• - Strong knowledge of Windows Server 2016, 2019, and 2022


• - Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts


• - Working knowledge of on-premise SharePoint administration


• - Working knowledge Microsoft 365 Office Suite and cloud services including Intune


• - Experience with Azure and/or AWS is a plus


• - Experience with Datto BCDR and/or SaaS Backup is a plus


• - Experience with VOIP telephony including Microsoft Teams is a plus


• Professional & Soft Skills


• - Exceptional written and verbal communication


• - Ability to work independently and collaboratively


• - Strong time-management and organizational skills


• - Ability to lift and transport equipment

Core Competencies

Demonstrates expertise in troubleshooting and resolving complex technical issues across Windows, macOS, and cloud environments, while providing exceptional client support and mentorship to junior technicians. Proficient in managing and configuring server environments, networking, and security tasks to ensure optimal performance and client satisfaction.

Highest-signal resume keywords

• Windows Server 2016/2019/2022


• SonicWall Firewall Management


• Microsoft 365 Support


• CompTIA A+ Certification


• Datto BCDR Experience

ATS Optimization Keywords

Hard Skills

• Windows 10/11 Knowledge


• MacOS Knowledge


• Networking Concepts


• Azure Experience


• AWS Experience


• VOIP Telephony


• On-Premise SharePoint Administration


• Intune Knowledge


• Hyper-V Host Setup


• Server Administration

Soft Skills

• Exceptional Written Communication


• Exceptional Verbal Communication


• Time-Management Skills


• Organizational Skills


• Ability to Work Independently

Certifications & Qualifications

• CompTIA A+


• CompTIA Network+


• MD-102 (Preferred)

Industry Keywords

• Technical Support


• Client Environments


• Remote Support


• Onsite Support


• Escalated Support Requests

Tools & Technologies

• Autotask Ticketing System


• Datto Networking


• SaaS Backup


• Microsoft Teams


• Cloud Services