Technical Support Engineer, Germany

XM Cyber; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

XM Cyber, a leader in hybrid cloud security, is seeking a Technical Support Engineer to provide top-tier customer support and ensure system reliability. This role involves proactively resolving complex technical issues, working closely with R&D, and delivering exceptional customer service in a fast-paced environment.

Qualifikationen

• 3+ years of hands-on experience as a Technical Support Engineer.
• Excellent communication skills and teamwork.
• Self-management and ability to perform under pressure.

Aufgaben

• Provide Tier 3 support and monitor customers' production environments.
• Take end-to-end ownership of technical issues and document resolutions.
• Perform troubleshooting including DB analysis and log reviews.

Kenntnisse

Communication

Troubleshooting

Multitasking

Customer Satisfaction

Technical Understanding

Tools

Grafana

Prometheus

AWS

GCP

Azure

Jobbeschreibung

Client:

XM Cyber

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

16800238b6e6

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks.

The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.

We’re looking for a driven and talented Technical Support Engineer like you to join our Technical Support team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers as a SaaS solution.

This is a customer-facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues and be able to identify issues proactively by comprehensive production monitoring.

As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows.

You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey.

We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical support - you will love this role!

Responsibilities

• Provide Tier 3 support for XM Cyber customers
• Monitor the customer's production environments constantly, identify technical issues and trends before the customer notices it
• Take end-to-end ownership of technical issues and work closely with R&D until full resolution
• Perform basic and advanced troubleshooting including DB analysis, log review, and research
• Develop and maintain troubleshooting skills and technical knowledge
• Be able to multitask and prioritize incoming tasks
• Document and share your knowledge, creating internal documents and self-help guides for customers
• Maintain excellent Customer Satisfaction by great service, product knowledge, and correct guidance
• At least 3 years of hands-on experience as a Technical Support Engineer
• Respond to various technical issues in real-time to assure production system health
• Self-learning abilities and a technical understanding
• Able to provide in-depth analyses in a short time
• Troubleshooting and diagnosis capabilities
• Excellent communication skills and teamwork
• Self-management, multitasking, and prioritization skills
• Fast learner with the ability to perform well under pressure
• Familiarity with Linux/Unix and experience with additional OSs
• Knowledge of cloud solutions AWS, GCP and Azure – An advantage
• Monitoring solutions experience – Grafana, Prometheus or any others – An advantage
• Managerial experience - An advantage

Visa Sponsorship: XM Cyber does not sponsor work visas for this position.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.