Technical Support Engineer, German Speaker

TeamViewer; Göppingen; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive compensation

Pension plan top-up

Public transport friendly offices

E-bike lease (Germany only)

Gym benefits

Corporate Benefits access

Team events

Hybrid work time

Work From Abroad up to 40 days

Job summary

TeamViewer, a leading IT company in Germany, seeks a skilled technical support specialist to assist German and English-speaking customers. You will troubleshoot via phone or email and collaborate with product and sales teams to deliver a best-in-class experience. Required: IT degree, strong networking knowledge, native German and fluent English; additional languages are a plus.

Prior IT customer support is desirable. Join a diverse, collaborative team in a hybrid work environment.

Qualifications

• Degree in computer science or IT-related field.
• Customer driven with enthusiasm for people and technology.
• German (native) and English proficiency; other languages a plus.
• Strong networking knowledge; experience with two OS: Windows, macOS, Linux, iOS or Android.
• Previous IT customer support experience desirable.
• Strong communication skills and professional demeanor.

Responsibilities

• Support and advise customers with their technical issues by phone or email.
• Manage second-level support cases via remote support, phone or email.
• Collaborate with product development on third-level support cases.
• Apply technical knowledge to assist the Sales team.
• Collaborate with Customer Support to deliver best-in-class experiences.

Skills

Customer focus

Communication

German (native)

English (fluent)

Networking knowledge

Team collaboration

Education

Degree in computer science / IT

Tools

Windows

macOS

Linux

iOS

Android

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Do you thrive in an environment where you can use your technical expertise and creativity to support customers and provide them with a best-in-class experience? Are you passionate about IT and want to work with one of Germany’s most successful IT companies? Then become a part of TeamViewer!

• Support and advise our existing German and English-speaking customers and prospects with their technical issues over the phone or via email
• Manage second-level support cases, solving customer issues via remote support, telephone or email
• Work with product development to handle third-level support cases
• Use your technical knowledge to assist the Sales team
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field
• Customer driven with enthusiasm for working with people and technology
• Business level fluency of German language (at native speaker level) and English. Other languages are a plus
• Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS ®, Linux®, iOS®, Android®
• Previous work experience in technical customer support is desirable
• Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email

What We Offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.