Technical Support Engineer (f/m/d)

Sinpex; München; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible Working Hours

Ownership and Trust

Collaborative Environment

Dynamic Work Environment

Attractive Package

Job summary

A leading compliance technology company in Munich is looking for a Technical Support Engineer to resolve complex technical issues and work closely with the engineering team. Candidates should have a strong technical background, proficiency with tools like Jira, and fluency in both German and English. Join us for a dynamic work environment with flexible hours and growth opportunities.

Qualifications

• Good understanding of networking basics and ticketing systems.
• Experience with databases and SQL-Scripting.
• Ability to communicate complex issues clearly.

Responsibilities

• Handle escalated support tickets.
• Analyze technical problems in systems.
• Document solutions and contribute to knowledge bases.

Skills

Operating systems knowledge

Networking basics (TCP/IP, VPN, DNS)

Experience with support/ticketing tools

Strong analytical and troubleshooting skills

Fluency in German

Fluency in English

Tools

Jira

Grafana

Groundcover

Zabbix

Job description

Join to apply for the Technical Support Engineer (f/m/d) role at Sinpex

Join to apply for the Technical Support Engineer (f/m/d) role at Sinpex

At Sinpex, we don’t just keep up with compliance—we redefine it. We believe KYB (Know Your Business) isn’t a regulatory hurdle; it’s the foundation for businesses to scale with confidence. By transforming complex compliance processes into seamless, intelligent workflows, we empower companies to move faster, stay secure, and build lasting trust.

We’re on a bold mission to become the undisputed global leader in KYB SaaS, simplifying compliance and redefining how businesses establish trust. If you’re ready to push boundaries, make a real impact, and grow with an ambitious team, let’s build the future of compliance together.

Your Role:

We are looking for a skilled and proactive L2 Engineer / Technical Support Engineer to join our teamin Munich. In this role, you will handle complex technical issues that go beyond first-level support, work closely with our engineering team, and ensure a seamless experience for our customers by resolving incidents, troubleshooting systems, and improving internal support processes.

What you will do:

• Handle and resolve escalated support tickets that cannot be solved by our Customer Success Team
• Analyze technical problems in systems, networks, applications, and cloud environments
• Use logs, monitoring tools, and debugging methods to identify root causes
• Document solutions and contribute to internal knowledge bases
• Configure client instances
• Collaborate with our Engineering/Product team to report bugs or structural issues
• Provide guidance and support to our Customer Success Team
• Create SOPs (Standard Operating Procedures) for recurring incidents

What you will need:

• Strong technical background in operating systems
• Good understanding of networking basics (TCP/IP, VPN, DNS, firewalls, routing)
• Experience with support/ticketing tools (e.g., Jira) and monitoring systems (e.g., Grafana, Groundcover, Zabbix)
• Basic knowledge of databases and SQL-Scripting or automation experience
• Strong analytical and troubleshootingskills
• Ability to communicate complex issues clearly and professionally team spirit, patience, and stress resilience
• Fluency in German and English to confidently navigate an international business environment

What you will get:

• Ownership and Trust: We rely on your commitment and responsibility from day one
• Collaborative Environment: You'll work in flat hierarchies and have the opportunity to collaborate closely with the founders and the management team
• Dynamic Work Environment: You'll see the impact of your work immediately, allowing you to learn and grow quickly
• Flexible Working Hours: We value results over rigid working hours, allowing you to work during your most productive times
• Hybrid Working: We value personal meetings but also recognize the value of remote work.
• Attractive Package: Opportunity through VSOPS to benefit from the advantages of our expanding company

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Financial Services and Software Development

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