Technical Support Engineer / Customer Care for Medium and High Voltage Protection (m/w/d)

Siemens Mobility; Erlangen; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

An attractive remuneration package

Access to Siemens share plans

30 days paid vacation and flexible SOW

2–3 days mobile working per week

Flexible training opportunities

Diverse health and wellness offerings

Barrier-free locations

Zusammenfassung

Siemens Mobility in Erlangen seeks a Technical Support Engineer for medium/high-voltage protection. You will apply deep HV protection knowledge, work with DIGSI tools, and coordinate with R&D, PLM, and sales. A hybrid work model and ongoing professional development are offered.

You will handle complex technical inquiries, develop sustainable solutions in the lab, and mentor junior staff to elevate the team’s expertise. Fluency in English is required; German is advantageous.

Qualifikationen

• Master’s degree in Electrical Engineering or Power Engineering (or Bachelor’s with extensive relevant experience).
• Strong knowledge of protection technology for medium- and high-voltage systems.
• Proficiency with DIGSI tools (4 & 5) and modern communication protocols.

Aufgaben

• Apply deep technical expertise in protection technology for HV systems, from lines to transformers and rotating machines.
• Take ownership of technical inquiries, driving cases to a successful conclusion with internal stakeholders.
• Utilize laboratory facilities for digital protection and substation automation to develop sustainable solutions.
• Coach junior colleagues and share knowledge to raise technical excellence across the team.
• Drive performance targets and improve CSI and NPS to strengthen Siemens Global Customer Care.

Kenntnisse

Protection technology

DIGSI 4/5

IEC 61850

GOOSE

English (business fluent)

German (nice to have)

Ausbildung

Master’s in Electrical/Power Engineering

Bachelor’s with extensive experience

Tools

DIGSI 4/5

Jobbeschreibung

Technical Support Engineer / Customer Care for Medium and High Voltage Protection (m/w/d)

Smart Infrastructure

Customer Services

Knowledge for the world of tomorrow.

We develop networks that supply our cities more smartly with light and heat, and we are experts in automation and digitalization within the process and manufacturing industries. For these and many other future projects, we need bright minds who actively contribute their skills and creativity. People like you! Help us tackle the most exciting challenges together and implement what matters. What we offer you is the chance to truly make a difference. So, what are you waiting for? Take the next step in your career with us and join our team!

What we offer you:

• An attractive remuneration package


• Access to Siemens share plans


• 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family


• 2 to 3 days of mobile working per week as a global standard


• Flexible training opportunities for both your professional and personal development that you can tailor to your interests


• Diverse health and wellness offerings


• A work environment where you can contribute with your whole personality and truly feel like part of Siemens


• Barrier-free locations

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here .

The individual benefits are subject to regulatory, contractual, or corporate conditions.

Change the world of tomorrow with us:

• You confidently apply your deep technical expertise in protection technology for medium- and high-voltage systems. Your spectrum ranges from transmission lines and busbars to transformers and complex rotating electrical machines.


• You take full responsibility for technical inquiries—from standard cases to highly complex, system-critical issues. You drive the process to a successful conclusion while actively optimizing collaboration between customers and internal stakeholders, including R&D, Product Management (PLM), Project Execution, and Sales.


• You utilize our extensive laboratory facilities for digital protection and substation automation to replicate complex customer issues under realistic conditions. You develop sustainable solutions and corrective measures rather than just providing workarounds.


• You coach junior colleagues and actively share your knowledge to elevate the level of technical excellence across the entire team.


• You proactively drive the achievement of our performance targets. Through your work, you measurably increase Customer Satisfaction (CSI) and the Net Promoter Score (NPS), strengthening the market position of Siemens Global Customer Care.

Your profile for \"Empowering the Future\":

• Education: You hold a Master’s degree in Electrical Engineering or Power Engineering and have first professional experience. Alternatively, you have a Bachelor’s degree combined with extensive, relevant professional experience.


• Experience & Skills:


• You are a proven expert in products and applications for digital protection technology (ideally the SIPROTEC portfolio). Your knowledge covers the entire range: from line and busbar protection to complex protection concepts for transformers and rotating machines.


• You are proficient in configuration and parameterization tools (specifically DIGSI 4 & 5). Furthermore, you have sound knowledge of modern communication protocols (e.g., IEC 61850, GOOSE) and industrial networking technology.


• Ways of working:


• Your problem-solving skills are exceptional. You work methodically, with high attention to detail, and keep a cool head even under pressure in critical fault scenarios.


• You act confidently in a culturally and professionally diverse environment. You view diversity as a strength and leverage it for efficient, global collaboration.


• Languages: You are business-fluent in English, German is a plus. You can prepare and present complex technical matters appropriately for different target groups—from on-site technicians to senior management.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer , we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About us

At Smart Infrastructure Electrification & Automation our mission is to develop innovative and sustainable solutions that save energy and reduce the carbon footprint of buildings, infrastructure, and industries. We enable the transition to a sustainable energy system, while ensuring a reliable and affordable energy supply. That's why we are committed to creating a greener future and transforming the way we live and work.

FAQ – if you need further information on the application process.