Technical Support Engineer, Amazon Robotics

Amazon Development Center Germany GmbH; Berlin; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An innovative company is seeking a motivated Technical Support Engineer to join their Advanced Robotics team. This role focuses on enhancing system efficiencies through advanced technologies, requiring a blend of technical and customer-facing skills. The ideal candidate will be passionate about troubleshooting and software, with a keen eye for detail and a drive for operational excellence. You'll have the opportunity to work cross-functionally with international teams, contributing to the continuous innovation of robotic fulfillment systems. If you're excited about learning and making an impact, this position is perfect for you.

Qualifikationen

• Bachelor's degree or equivalent work experience required.
• Experience in software development or technical support is essential.

Aufgaben

• Support and foster a culture of inclusion within the team.
• Manage large scale technical projects with high attention to detail.
• Document known solutions in the form of knowledge base articles.

Kenntnisse

Technical Support

Problem Solving

Customer Service

Project Management

Attention to Detail

Ausbildung

Bachelor's Degree

Tools

Windows

Linux

macOS

DNS

DHCP

TCP/IP

Jobbeschreibung

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis :

• Support and foster a culture of inclusion
• Manage large scale technical projects with high attention to detail.
• Maintain and / or create policies, procedures and processes when needed.
• Proactively identify opportunities for long term and repeatable solutions.
• Participate in hiring, training, and development of others.
• Managing network systems (such as DNS, DHCP, SSL, OSI Model, and TCP / IP).
• Windows, Mac or Linux Operating systems support and proactive maintenance.
• Responsible for on-call duties in a rotation with other team members
• Frequently document known solutions in the form of knowledge base articles
• Demonstrate a passion for learning new technologies and processes.

BASIC QUALIFICATIONS

• Bachelors degree or equivalent work experience
• Experience in software development, or technical support
• Experience in managing technically complex large and small scale projects
• Experience in managing and supporting Windows, Linux and macOS operating environments
• Own and drive Root Case Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Ability to discuss complex technical issues with technical, non-technical stakeholders and leadership teams
• An understanding of AWS or other cloud technologies
• Experience with change management processes
• Experience in a fulfillment or logistics environment
• Experience with hardware and solutions troubleshooting
• Knowledge and / or working experience with networking and Product IT management