Technical Support Engineer 20h/week remote (m/f/x)

plentymarkets GmbH; Kassel; Remote; EUR 30.000 - 50.000; Teilzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Technical Support Engineer, der technische Anliegen von Kunden löst und aktiv zur Weiterentwicklung von Produkten beiträgt. Diese spannende Rolle erfordert starke Kommunikationsfähigkeiten und eine kundenorientierte Denkweise. Als Teil eines dynamischen Teams haben Sie die Möglichkeit, Ihre Ideen einzubringen und die Produktqualität durch Softwaretests sicherzustellen. Genießen Sie die Flexibilität, remote zu arbeiten, während Sie mit modernster Technologie und einem umfangreichen Schulungsbudget ausgestattet sind. Wenn Sie bereit sind, einen Unterschied zu machen und in einem unterstützenden Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Home Office Möglichkeit

Work-Life-Balance

Aktuelle Hardware und Technologie

Schulungsbudget und Workshops

Vielfältige Rabatte und soziale Vorteile

Team-Events und Feiern

Qualifikationen

• Mindestens 2 Jahre Berufserfahrung im Kundensupport.
• Erfahrung mit Kundensupport-Ticketing und AI-Chatbots.

Aufgaben

• Technische Anliegen der Kunden lösen und Kundenfeedback bereitstellen.
• Aktive Teilnahme an der Planung von Produktverbesserungen.

Kenntnisse

Kundenorientierung

Analytisches Denken

Konfliktlösungskompetenz

IT-Kenntnisse

Kommunikationsfähigkeiten

E-Commerce Erfahrung

Ausbildung

Abgeschlossene Ausbildung im IT-Bereich

Relevante IT-Kenntnisse für Quereinsteiger

Tools

Kundensupport-Ticketing-Systeme

AI-Chatbot-Lösungen

Jobbeschreibung

WE ARE SEARCHING FOR YOU!

Got big plans? Great. So do we. We are always interested in meeting competent team players.

Are you passionate about technology, love direct contact with customers and want to play an active role in the further development of our products? Then join our team as a Technical Support Engineer (m/f/d) - and work with us to ensure that our customers are not just satisfied, but delighted!

Are you ready to make a big difference and contribute your own ideas? Then let's get started!

This position is a temporary parental leave replacement for 2 years with 20 hours/week.A start on 01.09.2025 would be desirable.

PlentyONE promotes equal opportunities and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

• Your main task is to resolve technical concerns of our customers.
• You handle customer concerns and escalations to ensure customer satisfaction.
• You perform software tests to ensure product quality.
• You actively participate in the planning phase for product enhancements in your area.
• You work as part of an agile and dynamic team with product managers and developers.
• You are responsible for qualifying bugs in terms of priority and urgency.
• You provide customer feedback to our product and engineering teams to drive continuous improvement.
• You share your knowledge, provide support and contribute to problem solving to foster a collaborative team environment.
• You identify opportunities for improvement of internal processes.

Your profile

• Completed training in the IT sector or career changer with relevant IT knowledge.
• At least 2 years of professional experience in customer support.
• Experience in customer support ticketing, ideally with AI chatbot solutions.
• Analytical and conceptual thinking as well as independent action.
• Strong communication skills as well as a pronounced customer orientation and good conflict resolution skills round off your profile.
• You have a confident demeanour even in stressful situations and convince with calm and composure.
• You have already gained experience in the e-commerce sector and ideally have knowledge of an ERP system.
• Good written and spoken German and English skills.

Benefits

Your voice counts! Your ideas for the success of PlentyONE and our support to look after you personally.

• We remote together: we stand for a digital way of thinking, working and making decisions. It means the freedom to work anywhere in Germany.
• Work-life balance & a headquarter in Kassel.
• Up to date: work with the latest hardware and technology.
• Always better: training budget and a variety of workshops.
• Well taken care of: a variety of discounts in hundreds of online shops as well as extensive social benefits such as childcare allowance, shopping credit card, company pension scheme, anniversary bonus.
• Fit & mobile with us: Wellpass, Germany ticket and bike leasing.
• Team events and legendary plenty parties.