Technical Support Engineer

Trimble; Ulm; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the tech sector is seeking a Technical Support Engineer to join their team in Ulm, Germany. The role involves providing exceptional support for technical inquiries, collaborating with international teams, and helping junior colleagues grow. Candidates should have a background in IT and strong programming skills.

Leistungen

Possibility to work in a hybrid model

Professional and personal growth opportunities

Individual development plans

Qualifikationen

• Experience providing technical support.
• Fluent in English with international communication skills.
• Ability to read and understand code.

Aufgaben

• Provide best possible 2nd level support for technical inquiries.
• Monitor performance of platforms and react to incidents.
• Share knowledge and help junior colleagues.

Kenntnisse

Technical support experience

Analytical skills

Communication competencies

Programming skills

Knowledge of SQL

Knowledge of XML

Knowledge of JSON

Knowledge of monitoring tools (Kibana)

Ausbildung

Completed studies in IT area (e.g., Computer Science)

Tools

Jira

Jobbeschreibung

Your Title : Technical Support Engineer (m / f / d)

Job Location : Ulm, Germany

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

You are ready, if you have...

first experience in providing technical support

completed studies in IT area, eg. Computer Science, or education and courses

fluent English and willingness to communicate with international colleagues and clients

programming skills (ability to read and understand the code) and knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP / SOAP / REST / FTP)

knowledge of monitoring tools ( Kibana)

experience with Jira

experience in similar position in technical support

analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers

the possibility to work in a hybrid working model with the combination of office time and working from home

Transform yourself and become responsible for...

providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues

challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers

performing minor enhancements or configuration changes of existing customer’s systems

monitoring of the performance of our platforms and react to relevant incidents

sharing your knowledge and help your junior colleagues to grow their technical skills as well as their communication abilities

closely collaborating with an experienced and diverse international team, which shares your excitement of a successful support case and is there for you on your side

various possibilities for professional and personal growth through our individual development plans and Transporeon learning & development offers

Are you the candidate we are looking for? Don't hesitate to apply and we are looking forward to your application.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Technical Support Engineer • Ulm (Transporeon), Germany