Technical Support Engineer

Danfoss; Offenbach am Main; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Danfoss Turbocor is seeking a Technical Support Engineer to provide offsite, onsite, and online support across Europe and the Middle East, ensuring our compressors perform at their best. You will manage warranty execution, coordinate with OEMs and customers, and collaborate with engineering teams on new products, with travel up to 50% and fluency in English and Italian.

A bachelor’s in engineering and 5+ years in technical product or project management are required.

Qualifikationen

• Bachelor’s degree in engineering required; thermodynamics focus is a plus.
• 5+ years in technical product or project management in HVAC/AC&R.
• Strong analytical, negotiation, and communication skills in English and Italian.

Aufgaben

• Manage warranty execution, troubleshooting, and root-cause analysis.
• Coordinate technical support with OEMs and customers, including training.
• Leverage ERP systems to manage support workflows and identify improvements.
• Collaborate with cross-functional teams on engineering initiatives and product launches.
• Maintain a customer-centric approach with strong negotiation in challenging situations.

Kenntnisse

Technical product or project mgmt

Warranty management

Negotiation skills

English and Italian comms

Ausbildung

Bachelor’s degree in engineering

Thermodynamics focus

Jobbeschreibung

The Impact You'll Make

Are you ready to join a dynamic, green-focused environment where innovation and sustainability meet? If you share our enthusiasm for cutting-edge solutions and have a knack for making compressors shine, this might be the opportunity for you.

We are looking for an experienced and committed Technical Support Engineer for Danfoss Turbocor® Compressors, to be based in Italy.

As part of our After Sales Service team, you will provide top-notch support to both internal and external Danfoss customers across Europe and the Middle East. Your mission will include delivering offsite, onsite, and online assistance to ensure our compressors perform at their best.

What You’ll Be Doing

• Manage warranty execution, troubleshooting activities, and failure analysis to identify root causes, implement corrective actions, and ensure effective customer support.
• Coordinate technical support activities with OEMs and customers, including issue resolution, Aftermarket Programs/Projects, customer visits, product demonstrations, and technical training.
• Leverage ERP systems and customer feedback to manage support workflows, identify product and service improvements, and contribute to quality enhancement initiatives.
• Collaborate with cross-functional teams on engineering and business initiatives, supporting new product launches, market opportunities, events, and product recommendations to drive growth.
• Customer centric role requiring strong negotiation skills and ability to manage challenging situations.

What We're Looking For

• Bachelor’s degree in engineering; a focus in Thermodynamics will be an asset.
• 5+ years of experience in technical product or project management with strong networking with key stakeholders in the Air Conditioning & Refrigeration industry.
• Practical and theoretical knowledge of Chillers and Refrigeration systems.
• Proven technical analysis and problem-solving skills with the ability to proactively manage and seize technical opportunities to meet business growth objectives.
• Demonstrated ability to professionally develop and collaborate with team members.
• Strong oral and written communication skills in Italian and English. Knowledge of German and/or French will be an asset.
• Proven ability to review, implement, and maintain technical, product application, and related marketing strategies.
• Extensive travel across Europe and the Middle East is required (typically 35% of the time, but up to 50% during peak periods), so a location close to an international airport is preferred.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

The compensation package includes base salary, performance-based incentive, and benefits. Salary range and full details will be shared at first contact and will reflect candidate location, local market conditions, and applicable local pay transparency regulations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.