Technical Support Engineer

ZipRecruiter; München; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading cloud security company with significant investments seeks a Technical Support Specialist fluent in German. This role involves resolving complex customer issues and ensuring excellent service, with emphasis on cybersecurity products. Ideal candidates will have at least 4 years of experience in technical support and strong expertise in Linux and cloud technologies.

Qualifikationen

• 4 years+ in a Technical Support role.
• Experience in a Cybersecurity vendor or Infrastructure/Networks space.

Aufgaben

• Resolving complex customer issues efficiently.
• Helping customers maximize their cybersecurity investments.

Kenntnisse

Fluency in German (written + verbal)

Linux Expertise

Experience with Cloud Technologies (AWS, Azure, GCP)

Jobbeschreibung

Job Description

Location – Remote in Germany

Must be Fluent in German (Written and verbal)

Are you passionate about Cybersecurity?

This is a market leading cloud security company, founded by top executives from the cyber intelligence community.

Rapid expansion across North America, Europe and the Middle East. Their clients reported a 400% return on investment due to using their platform! They have an impressive customer base which includes some big players in Enterprise space, e.g., Telefonica. Recently raised $70 million in funding.

The Role

Currently, Germany is there fastest growing region in terms of ARR and their client base is continuing to expand. This brings huge investment into their Technical Support function to ensure excellent customer service.

Success in this role will look like resolving complex customer issues efficiently, helping customers maximise their cybersecurity investments by offering expert support and collaborating internally to reduce resolution times.

What We Are Looking For:

• Fluent in German (written + verbal)
• 4 years+ in a Technical Support role
• Experience in a Cybersecurity vendor or within the Infrastructure/Networks space
• Strong Linux Expertise
• Strong working knowledge or experience with Cloud Technologies- AWD, Azure and GCP

Note: Due to the volume of applicants, only shortlisted candidates will be contacted within 7 days.