Technical Support Engineer

NetApp; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Technical Support Engineer in Munich. The ideal candidate will possess a Bachelor of Science degree and over two years of relevant technical support experience. Key responsibilities include diagnosing systems issues and providing customer support in a fast-paced environment while fostering positive relationships with users and teammates. Fluency in English and either German, French, or Hebrew is preferred.

Qualifikationen

• 2+ years of experience in a relevant technical support role.
• Strong aptitude for learning new technologies.
• Fluent in English and German, French, or Hebrew.

Aufgaben

• Diagnose and troubleshoot complex software and network systems.
• Provide high-quality assistance through various communication channels.
• Create, update, and manage knowledge base articles.

Kenntnisse

Communication

Customer Service

Problem Solving

Technical Knowledge

Ausbildung

Bachelor of Science in Computer Science

Tools

NetApp Storage Systems

Hypervisor

Scripting Languages

Jobbeschreibung

Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone / chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.

Job Requirements

Good understanding of :

• Storage concepts and infrastructure
• Windows and Linux Operating Systems
• Basic understanding of
• Hypervisor (Hyper-v / VmWare)
• Data protection and backups
• Storage protocols (iSCSI, FC, FCoE, NFS, SMB / CIFS)
• RestAPI methodology

Knowledge of the following technologies will be considered an asset

• OnCommand products suite
• NetApp Storage System operating systems such as Data ONTAP
• Scripting or programming languages such as Python, JAVA, Perl, etc.
• The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
• NetApp High-Availability (HA) technology
• NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
• Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology

Your Profile

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
• 2+ years of experience in a relevant technical support role
• Good written and verbal communication skills
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and / or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Ability to follow standard engineering principles and practices
• Creative approach to problem solving
• Fluent in English + any of the following languages : German, French, or Hebrew

Job Segment : Technical Support, Technical Support Engineer, Software Engineer, Computer Science, Bilingual, Technology, Engineering

Technical Support Engineer • Munchen, DE