Technical Support Engineer

CD Recruitment; Köln; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An innovative cloud security company is seeking a Technical Support Engineer to join their rapidly expanding team in Cologne. As a key player in the cybersecurity space, you will be instrumental in helping clients maximize their investments while ensuring exceptional customer service. This role offers the opportunity to work closely with cutting-edge cloud technologies and contribute to a dynamic team environment. If you have a passion for technology and a strong background in technical support, this position is perfect for you.

Qualifikationen

• 4+ years of experience in a Technical Support role.
• Strong knowledge of cloud technologies and cybersecurity.

Aufgaben

• Resolve complex customer issues efficiently.
• Collaborate internally to reduce resolution times.

Kenntnisse

Technical Support

English Proficiency

Cloud Technologies (AWS, Azure, GCP)

Cybersecurity Knowledge

Jobbeschreibung

Job Opportunity: Technical Support Engineer in Cologne, DE

This is a market-leading cloud security company founded by top executives from the cyber intelligence community.

The company is experiencing rapid expansion across North America, Europe, and the Middle East. Their platform has helped clients achieve a 400% return on investment. Their impressive customer base includes major players in the enterprise space, such as Telefonica. Recently, they raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, and their client base continues to expand. This growth necessitates significant investment in their Technical Support function to ensure excellent customer service.

Success in this role involves resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For

• Professional proficiency in English
• At least 4 years of experience in a Technical Support role
• Experience in a cybersecurity vendor or within the infrastructure/networks space
• Strong working knowledge or experience with cloud technologies such as AWS, Azure, and GCP

Position: Technical Support Engineer
Location: Cologne, DE