Technical Support Engineer

Boston Dynamics, Inc.; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Boston Dynamics is seeking a Technical Support Engineer in Germany to own and resolve complex customer issues across a technical robotics ecosystem. You will diagnose, reproduce, and fix problems, while maintaining knowledge of robot behaviors and supported software/hardware.

The role requires strong Linux skills and programming proficiency (Python/C++), excellent communication, and a proactive, collaborative mindset for continuous process improvement.

Qualifikationen

• Bachelor’s degree in Engineering/Computer Science or related field.
• Excellent computer and interpersonal skills.
• Proficiency in Linux-based operating systems.
• Proficiency in Python or C++ for debugging and tooling.

Aufgaben

• Provide technical support to customers and internal teams for complex systems.
• Diagnose, troubleshoot, reproduce, fix and debug issues in software and hardware.
• Document incidents, bugs, and stories for Development and Quality teams.
• Escalate customer needs for feature requests and improvements.
• Share deep expertise with the software feature development team.

Kenntnisse

Linux proficiency

Python

C++

Interpersonal skills

Ausbildung

Bachelor’s degree in Engineering/Computer Science

Jobbeschreibung

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.

Knowledge & Application

• Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.
• Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment – robots, payloads, servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.
• May be involved in customer installation and training.
• Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.
• Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.
• Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.

Contributions to Product and Customer Success

• Responds to customers in a voice and tone representative of Boston Dynamics Queue Management to reduce long running issues and drive KPI to manage the issues.
• Respond to Troubleshooting emails and chats in a timely and responsible manner.
• Document software incidents, bugs, and stories for Development and Quality teams.
• Suggest new features based on customer feedback.
• Assist in proactive support and outreach for technical bulletins.
• Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives.

Qualifications

• The ideal candidate has:
  • Bachelor degree or higher in Engineering/Computer Science related subject.
  • Excellent computer and interpersonal skills.
  • Proficiency in Linux-based operating systems.
  • Proficiency in a high level programming language such as Python/C++.
• This role is for you if you are:
  • A take‑charge problem solver: Confident in demonstrating expertise and directing interactions with customers.
  • A positive individual who takes pride in providing a high standard of service and support to customers.
  • A knowledge seeker: A self‑starter and quick learner who grasps concepts and processes quickly and intuitively.
  • A team player: Works with others and supports different functions across teams.

We are growing rapidly, building a commercial company that delivers cutting edge technology and solutions to our customers from industrial applications to logistics and warehouse solutions.