Field Operations Lead

Humanoid; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Humanoid is seeking a Field Operations Lead to support deployment, integration and maintenance of our humanoid robot solutions at customer facilities. You will coordinate site activities, collect operational data and supervise a team of Field Operators to ensure smooth operations.

As on-site operations lead, you will troubleshoot hardware and software issues, test releases, and communicate findings to engineering. EU travel and UK/Europe visits may be required.

Qualifikationen

• Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field.
• 2-5 years of experience in industrial automation, robotics, or automotive integration, deployment and development.
• Strong technical understanding of mechanical, electrical and networking, with hands-on troubleshooting, assembly and maintenance.
• Excellent problem-solving, analytical and decision-making skills, especially in high-pressure environments.
• Strong communication, documentation and stakeholder management skills.
• Familiarity with Confluence, Jira.
• Willingness to travel to UK and Europe.

Aufgaben

• Supervise a team of Field Operations Associates, setting and maintaining high standards at customer sites.
• Act as the on-shift operational leader, ensuring tools, spare parts and equipment are available.
• Supervise SOPs for customer sites and document learnings from field issues.
• Test product releases and robot capabilities.
• Diagnose hardware and software issues using logs and field observations; perform maintenance.
• Collect and analyze operational data to evaluate robot performance and drive improvements.
• Track and reproduce software/hardware issues; provide feedback to engineering.
• Address production incidents with service and engineering teams.
• Serve as the on-shift liaison between deployed sites and Humanoid offices.

Kenntnisse

Field leadership

Team supervision

Problem solving

Analytical thinking

Stakeholder management

Confluence

Jira

German language

Driver's license

ROS

Python

Ausbildung

Bachelor's degree in Robotics

Tools

ROS

Python

Jobbeschreibung

We are seeking a skilled and motivated Field Operations Lead to support the deployment, integration and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, this role involves coordinating site activities, collecting operational data, and supervising a team of Field Operators. This position requires problem-solving skills, sound judgment under pressure, and a customer-centric approach.

Key Responsibilities

• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is hands‑on operational and technical leadership role representing Humanoid at customer sites.
• Act as the on‑shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
• Supervise standard operating procedures (SOPs) for customer sites, and document learnings from field issues.
• Test product releases and robot capabilities.
• Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
• Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
• Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
• Tackle production incidents and technical issues in cooperation with service and engineering teams.
• Act as the primarily on‑shift liaison between the deployed location and Humanoid offices.

Requirements

• Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent) .
• 2-5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
• Strong technical understanding of mechanical, electrical and networking, with hands‑on experience in troubleshooting, assembly, and maintenance.
• Excellent problem‑solving, analytical, and decision‑making skills, particularly in high‑pressure operational environments.
• Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
• Familiarity with project management and collaboration software (Confluence, Jira, etc.).
• Flexibility to support future assignments at customer and occasional visits to company locations in the UK and Europe
• Unrestricted right to work and live in the European Union.

Preferred Qualifications

• Experience in warehouse or logistics automation, industrial robotics, or humanoid robotics deployment.
• Working knowledge of a relevant local language (e.g. German)
• Valid Class B (or equivalent) driver's license.
• Familiarity with software integration and sensor‑based automation.
• Experience with commissioning, acceptance testing, or software validation.
• Familiarity with Python, Linux command‑line tools or ROS (Robot Operating System).
• Experience working in complex operational environments.
• Experience working directly with customers in an operational leadership role.