Technical Support Engineer

CD Recruitment; Frankfurt; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An innovative cloud security company is seeking a Technical Support Engineer to join their rapidly expanding team in Frankfurt. This role is pivotal in ensuring exceptional customer service as the company grows its client base across Europe. You will be responsible for resolving complex customer issues and providing expert support to help clients maximize their cybersecurity investments. With a strong focus on cloud technologies like AWS, Azure, and GCP, this position offers a unique opportunity to work with major players in the enterprise space. If you're passionate about technology and customer success, this is the perfect role for you.

Qualifikationen

• 4+ years of experience in a Technical Support role.
• Experience in a Cybersecurity vendor or within Infrastructure/Networks.

Aufgaben

• Resolve complex customer issues efficiently.
• Help customers maximize their cybersecurity investments.

Kenntnisse

Technical Support

Cloud Technologies

AWS

Azure

GCP

English Proficiency

Jobbeschreibung

Company Overview

This is a market-leading cloud security company, founded by top executives from the cyber intelligence community.

They are experiencing rapid expansion across North America, Europe, and the Middle East. Their clients have reported a 400% return on investment due to using their platform! Their impressive customer base includes major players in the Enterprise space, such as Telefonica. The company has recently raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, with an expanding client base. This growth necessitates significant investment in their Technical Support function to ensure excellent customer service.

Success in this role will involve resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments by providing expert support, and collaborating internally to reduce resolution times.

What We Are Looking For

• Professional proficiency in English
• 4+ years of experience in a Technical Support role
• Experience in a Cybersecurity vendor or within the Infrastructure/Networks space
• Strong working knowledge or experience with Cloud Technologies: AWS, Azure, and GCP

Position: Technical Support Engineer • Frankfurt, DE