Technical Support Engineer

Dobot Robotics; Frankfurt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Dobot Robotics is looking for a Technical Support Engineer to provide expert technical support and training to channel partners and end users in the EMEA region. The role requires a Bachelor's degree in Engineering or Computer Science and at least three years of experience in the robotics industry, involving travel and participation in trade shows.

Qualifikationen

• Minimum three years’ experience in robotics or automation industry.
• Experience in conducting seminars/training.
• Ability to design and integrate robotic applications.

Aufgaben

• Provide technical support to channel partners and users.
• Develop/translating training materials and conduct sessions.
• Travel approximately 90 days a year for support and training.

Kenntnisse

Troubleshooting

Interpersonal Skills

Programming (C++/Java/Python/Lua)

Ausbildung

Bachelor degree in Engineering/Computer Science

Jobbeschreibung

Provide expert technical support to our channel partners and end users

Your primary tasks will be to support, train and develop our users and partners in EMEA region. Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

• Providing technical support to channel partners;
• Providing robotic application support and consultations to channel partners and Dobot sales team;
• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;
• Developing partners and users’ technical knowledge and competencies in Dobot robots and applications;
• Preparing/Translating technical documentation;
• Participating in customer visits;
• Participating in trade shows and seminars;
• Developing applications for trade shows and seminars.

Qualifications:

• Bachelor degree or higher in Engineering/ Computer Science related subject;
• Minimum three years’ experience in robotics or automation industry;
• Experience in designing and integrating robotic applications;
• Experience in conducting seminars/ trainings;
• Excellent in troubleshooting and diagnosing issues;
• Excellent computer and interpersonal skills;
• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)