Technical Support Engineer

CD Recruitment; Essen; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in the cloud security sector is seeking a skilled Technical Support Specialist to join their rapidly growing team in Germany. This role is crucial for ensuring exceptional customer service and maximizing clients' cybersecurity investments. With a focus on resolving complex issues and collaborating with internal teams, you will play a key role in enhancing customer satisfaction. Join a company that has demonstrated significant growth and success, and be part of a dynamic environment where your expertise can make a real impact.

Qualifikationen

• 4+ Jahre Erfahrung im technischen Support, idealerweise in der Cybersecurity-Branche.
• Starke Kenntnisse in Cloud-Technologien, einschließlich AWS, Azure und GCP.

Aufgaben

• Effiziente Lösung komplexer Kundenprobleme im technischen Support.
• Zusammenarbeit mit internen Teams zur Reduzierung der Bearbeitungszeiten.

Kenntnisse

Technical Support

Cloud Technologies

Cybersecurity Knowledge

English Proficiency

Tools

AWS

Azure

GCP

Jobbeschreibung

This is a market-leading cloud security company founded by top executives from the cyber intelligence community.

They are experiencing rapid expansion across North America, Europe, and the Middle East. Their clients have reported a 400% return on investment due to using their platform. Their impressive customer base includes major players in the Enterprise space, such as Telefonica. Recently, they raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, and their client base continues to expand. This growth necessitates significant investment in their Technical Support function to ensure excellent customer service.

Success in this role will involve resolving complex customer issues efficiently, helping clients maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For :

• Professional proficiency in English
• 4+ years of experience in a Technical Support role
• Experience with a cybersecurity vendor or within the infrastructure/networks space
• Strong working knowledge or experience with cloud technologies such as AWS, Azure, and GCP