Technical Support Engineer

CD Recruitment; Düsseldorf; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in cloud security is seeking a skilled Technical Support professional to join their rapidly expanding team in Germany. This role offers the opportunity to assist clients in maximizing their cybersecurity investments while ensuring exceptional customer service. With a focus on resolving complex issues and collaborating with internal teams, you will play a crucial role in supporting their impressive customer base. If you have a strong background in technical support and cloud technologies, this is a chance to make a significant impact in a dynamic and growing environment.

Qualifikationen

• Mindestens 4 Jahre Erfahrung im technischen Support.
• Erfahrung in einem Cybersecurity-Unternehmen oder im Bereich Infrastruktur/Netzwerke.

Aufgaben

• Lösung komplexer Kundenprobleme effizient.
• Zusammenarbeit zur Reduzierung der Lösungszeiten.

Kenntnisse

Technical Support

Cloud Technologies

Cybersecurity

English Proficiency

Tools

AWS

Azure

GCP

Jobbeschreibung

This is a market-leading cloud security company, founded by top executives from the cyber intelligence community.

They are experiencing rapid expansion across North America, Europe, and the Middle East. Their platform has enabled clients to report a 400% return on investment! Their impressive customer base includes major players in the Enterprise space, such as Telefonica. Recently, they raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, with a continuously expanding client base. This growth necessitates significant investment in their Technical Support team to ensure excellent customer service.

Success in this role will involve resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For :

• Professional proficiency in English
• At least 4 years of experience in a Technical Support role
• Experience in a Cybersecurity vendor or within the Infrastructure/Networks space
• Strong working knowledge or experience with Cloud Technologies such as AWS, Azure, and GCP