Technical support engineer

KLA; Dresden; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Company car or car allowance

30 days vacation per year

Gym membership

Employee Stock Purchase Plan

Pension scheme

Company events

Job summary

KLA in Dresden seeks a Field Service Engineer to troubleshoot and resolve complex semiconductor tool issues. You will support customers and field teams, analyze problems with engineers, and contribute to continuous product improvements.

Travel to customer fabs (20-40%), provide remote and on-site support, and develop technical documentation and training. Opportunities to work on beta testing and knowledge-management enhancements accompany hands-on field experiences.

Qualifications

• Strong technical troubleshooting and problem-solving to diagnose and resolve complex equipment issues.
• Experience in creating and maintaining knowledge databases, BKMs, and corrective actions.
• Ability to work with cross-functional teams—Field Service, Customer Support, Product Support—to support escalations and projects.
• Project ownership and customer support mindset, including beta testing and evaluations.
• Willingness to work in customer fabs and travel as needed; commitment to continuous learning and certification.

Responsibilities

• Troubleshoot and resolve technical challenges on KLA products, ensuring high system performance and customer satisfaction.
• Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to product improvements.
• Create and maintain technical documentation, best practices, and knowledge articles for worldwide teams.
• Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions.
• Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
• Work with Customer Support Engineers and Product Support teams to investigate complex issues and develop action plans.
• Provide remote and on-site technical support to customers across regions via phone, email, and field visits.
• Assist with data analysis, reporting, and technical presentations to support decisions.
• Help improve internal knowledge management systems and documentation processes.

Skills

Technical troubleshooting

Documentation & BKMs

Cross-functional collaboration

Project & customer support

Willingness to travel

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Support customers and field teams in troubleshooting and resolving technical challenges on KLA products, helping to ensure high system performance and customer satisfaction.
• Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to continuous product improvements.
• Create and maintain technical documentation, best practices, and knowledge articles that help teams worldwide work more efficiently.
• Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions, gaining exposure to cutting-edge semiconductor solutions.
• Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
• Work closely with Customer Support Engineers and Product Support teams to investigate complex technical issues and develop effective action plans.
• Provide remote and on-site technical support through phone, email, and field activities, supporting customers across different regions.
• Assist with data analysis, reporting, and technical presentations to support business and engineering decisions.
• Help improve internal knowledge management systems by identifying opportunities to enhance documentation, processes, and support tools.
• Develop your technical expertise through structured training, hands-on experience, and certification programs, including opportunities to support customer-facing activities in the field.

Minimum Qualifications

• Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
• Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
• Ability to collaborate effectively with cross-functional teams, including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
• Project and customer support mindset, with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
• Willingness to work in customer fabs and travel as needed, combined with a strong commitment to continuous learning and product certification.

The role includes hands-on field support, on-the-job training, and approximately 20-40% time in the fab environment.

Why you should work for KLA

Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.
We offer a supportive environment where your growth, well-being, and contributions truly matter.

Your benefits at a glance

• Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development opportunities to support your career growth.
• Permanent employment contract and long-term career stability.
• Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
• Company car or car allowance.
• 30 days of vacation per year and flexible working hours.
• Free gym membership at the local sport center club in Dresden
• Company events, such as summer family events and Christmas celebrations.
  

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer