Technical Support Engineer

CD Recruitment; Dortmund; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative cloud security company is seeking a skilled Technical Support professional to join their rapidly expanding team. This role is pivotal in ensuring excellent customer service and maximizing client satisfaction through expert support. You will be responsible for resolving complex issues and collaborating with internal teams to enhance response times. With a strong focus on cloud technologies and cybersecurity, this position offers a unique opportunity to contribute to a market leader in the cybersecurity space. If you have a passion for technology and customer service, this is the perfect role for you.

Qualifikationen

• 4+ years of experience in Technical Support.
• Professional proficiency in English required.
• Experience with cybersecurity vendors preferred.

Aufgaben

• Resolve complex customer issues efficiently.
• Help customers maximize their cybersecurity investments.
• Collaborate internally to reduce resolution times.

Kenntnisse

Technical Support

Cloud Technologies

Customer Service

Cybersecurity Knowledge

Problem Solving

English Proficiency

Tools

AWS

Azure

GCP

Jobbeschreibung

This is a market-leading cloud security company founded by top executives from the cyber intelligence community.

The company is experiencing rapid expansion across North America, Europe, and the Middle East. Their clients have reported a 400% return on investment from using their platform. The customer base includes major players in the enterprise space, such as Telefonica. Recently, the company raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, and their client base continues to expand. This growth necessitates significant investment in their Technical Support team to ensure excellent customer service.

Success in this role involves resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For :

• Professional level proficiency in English
• At least 4 years of experience in a Technical Support role
• Experience with a cybersecurity vendor or within the infrastructure/networks space
• Strong working knowledge or experience with cloud technologies such as AWS, Azure, and GCP