Technical Support Engineer

Dataiku; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading AI technology company in Berlin is seeking a Technical Support Engineer to assist global customers with complex technical issues. The role requires a minimum of 3 years in a client-facing technical role, experience with cloud platforms, and proficiency in Docker and Kubernetes. Join us in shaping the future of AI with a commitment to innovation, diversity, and personal growth.

Qualifikationen

• Minimum of 3 years in a client-facing engineering or technical role.
• Experience with installation, security, and big data integration.
• Ability to read and write Python or R code.

Aufgaben

• Assist customers in resolving technical issues via various channels.
• Coordinate with R&D to resolve complex issues.
• Document technical solutions and contribute to knowledge bases.

Kenntnisse

Technical troubleshooting

Log analysis

Debugging

Collaboration

Proficient in Python or R

Familiarity with Unix-based OS

Experience with cloud platforms (AWS, Azure, GCP)

Proficiency with Docker and Kubernetes

Tools

Docker

Kubernetes

Snowflake

Jobbeschreibung

Dataiku is The Universal AI Platform, providing organizations with control over their AI talent processes and technologies to foster the creation of analytics models and agents. Offering no-code, low-code, and full-code capabilities, Dataiku supports teams at various skill levels, enabling them to build with AI using their existing knowledge.

About the Dataiku Support Team

The Support organization at Dataiku is a fully remote team dedicated to assisting our customers with technical issues related to our Everyday AI Platform (DSS). We are a rapidly growing, globally distributed team spanning 10 countries across 3 continents. Our goal is to develop an enterprise-grade global support function to support our growth.

How You'll Make an Impact

We seek an experienced technical support engineer comfortable in a dynamic environment to help grow our global support team. You will assist EMEA and worldwide customers in resolving technical issues with Dataiku, such as installation, security, and integration with big data technologies. Collaboration with internal teams to resolve or escalate issues is also key.

Expected Outcomes

• Assist EMEA and global customers in resolving technical issues via various communication channels.
• Coordinate with R&D to resolve complex issues and share customer feedback for product improvements.
• Work with customer-facing teams to escalate or reroute issues for efficient resolution.
• Document technical solutions and contribute to knowledge bases and forums.
• Support other team activities in a fast-paced environment as needed.

Qualifications for Success

• Minimum of 3 years in a client-facing engineering or technical role involving complex software or products.
• Experience with cloud platforms such as AWS, Azure, and GCP.
• Proficiency with Docker and Kubernetes.
• Strong team-oriented and collaborative mindset.
• Expertise in technical troubleshooting, log analysis, debugging, and error reproduction.
• Proficiency with Unix-based operating systems.
• Experience with relational databases, data warehouses like Snowflake, and SQL.
• Ability to read and write Python or R code.

Preferred Qualifications

• Experience with big data technologies such as Hadoop or Spark.
• Knowledge of authentication and authorization systems like LDAP, SAML, and Kerberos.
• Experience with machine learning models and large language models (LLMs).

Hiring Process

• Initial call with Technical Recruiting
• Video interview with Support Manager
• Technical assessment (home test)
• Debrief with Support Team
• Final interview with VP of Technical Support

Join Us!

Be part of shaping the future of AI at Dataiku. We value innovation, collaboration, and personal growth. Learn more on our LinkedIn page.

We are committed to diversity and equal opportunity employment. Our practices ensure dignity, decency, and fairness for all, regardless of personal characteristics or background. For assistance or accommodations, contact us.

Beware of Fraudulent Activity

Dataiku will never ask for payment during the interview process. Be cautious of scams and report suspicious activity.

Key Skills

Employment Type: Full-Time

Experience: 3+ years

Vacancy: 1

Location: Berlin, Germany