Technical Support Engineer

iMin; Berlin; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a highly skilled Technical Support Engineer to bridge internal teams and customers. In this dynamic role, you will leverage your expertise in Android OS integration and SDK/APK development to resolve technical challenges and ensure seamless implementation of solutions. Your responsibilities will include providing technical support, conducting training sessions, and collaborating with various teams to enhance product quality. If you have a strong problem-solving mindset and a passion for customer success, this opportunity is perfect for you.

Qualifikationen

• 3+ years experience in technical support or related roles.
• Strong hands-on experience with Android OS and SDK/API integration.

Aufgaben

• Provide on-site and remote technical support for Android OS systems.
• Assist in installation, configuration, and validation of products at customer sites.

Kenntnisse

Android OS

SDK/APK Development

Web Technologies

Hardware Troubleshooting

Problem-Solving

Ausbildung

Bachelor’s degree in Electronics Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Software Engineering

Tools

Android Studio

WiFi/Bluetooth/USB Interfaces

Jobbeschreibung

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• at least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.