Technical Support Engineer

Talia Communications Limited; Aerzen; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Eine innovative Firma sucht einen Technical Support Engineer für eine spannende, vollzeit Stelle in Aerzen. In dieser Rolle sind Sie für die Netzwerkadministration und technische Unterstützung verantwortlich. Sie werden mit einem dynamischen Team zusammenarbeiten, um Netzwerkprobleme zu lösen, die Netzwerksicherheit zu gewährleisten und Kunden bei ihren Anliegen zu unterstützen. Diese Position bietet die Möglichkeit, in einem schnelllebigen Umfeld zu arbeiten und neue Technologien zu unterstützen. Wenn Sie eine Leidenschaft für Netzwerktechnologie haben und gerne in einem teamorientierten Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in einem Network Operations Centre oder ISP-Kundensupport.
• Kenntnisse in Netzwerk-Infrastruktur und Troubleshooting.

Aufgaben

• Überwachung der Netzwerkleistung und Behebung technischer Probleme.
• Bereitstellung von technischem Support und Kommunikation mit Kunden.

Kenntnisse

Netzwerkadministration

Fehlerbehebung

VPN Management

DNS Management

Firewall Management

Kundenkommunikation

Technische Dokumentation

Proaktive Problemlösung

Ausbildung

Bachelor in Computer Engineering

Bachelor in Telecom Engineering

Tools

PRTG

Cisco

Mikrotik

Jobbeschreibung

Company Description

Talia Communications Limited is a market-leading teleport, satellite, and terrestrial network operator providing secure global IP communications for enterprises. Headquartered in the UK and owning a teleport facility in Germany, Talia supports international businesses with connectivity whenever and wherever they need it. With offices across Africa, Asia, Europe, North and South America, Talia is well-positioned to meet the world's growing demand for reliable communications. We deliver solutions for enterprises, media companies, NGOs, and government agencies, among others.

Role Description

This is a full-time, on-site role for a Technical Support Engineer located in Aerzen. The Technical Support Engineer will be responsible for providing network administration and engineering support, troubleshooting network issues, ensuring network security, and participating in network design. Day-to-day tasks include monitoring network performance, resolving technical issues, configuring network equipment, and providing technical support to customers.

Roles and responsibilities:

·Outage vetting – initiating of critical outage situations

·Manage VPN, DNS and Firewall instances for clients

·Provide support for change management activities

·Implement, or assist with implementation of, changes to network infrastructure

·Severity 1, 2, and 3 outage notifications/updates/resolutions

·Monitoring all our network infrastructure in real time

·Maintain on-going communication with customers, keeping them up to date with the progress of their tickets and open cases

·Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels

·Provide support to the Network Operations Manager in the management of outages as needed, providing communications to small and large-scale user groups.

·Be proactive and ensure constant follow up with involving other team members if required to ensure resolution

·Ability to embrace and support new technologies

·Keep Knowledge Base(s) up to date

Requirements:

·Previous experience working in a Network Operations Centre or customer support for an ISP company monitoring large scale LAN/WAN infrastructure and providing support response to failures

·Experience providing administrative and troubleshooting support in the areas of Network Infrastructure, fiber and Microwave

·Working knowledge of monitoring systems and related technologies. Experience of PRTG a plus

·Able to communicate technical matters to technical and non-technical audiences

·Flexibility to work evening, weekend, and overnight shift

·Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements

·Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed

·Ability to define & document IT support procedures as required

·Ability to maintain focus in a high-pressure environment

·BSc. in Computer, Telecom Engineering or related

·1-2 years’ experience in Engineering, ISP, or Telecom Maintenance Role.

·English written and verbal communication skills and a friendly disposition is a plus

·Cisco certifications is a plus

·Mikrotik certifications is a plus