Technical Services Manager EMEA

ZipRecruiter; Mainz; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading optics manufacturer seeks a Product Support Manager EMEA for its Mainz office. The successful candidate will manage a team of Sales & Application Engineers, enhancing customer satisfaction through effective support strategies. This role offers competitive compensation and various benefits in a dynamic environment.

Leistungen

Company pension scheme

Group accident insurance

Mobile working opportunities

Extensive training and development

Subsidized gym membership

Jobbike and company events

Qualifikationen

• Minimum of 3 years' experience in technical sales or product support.
• Fluent in English; additional languages are a plus.
• Strong organizational skills.

Aufgaben

• Manage and develop the Product Support Team for customer satisfaction.
• Schedule engineers to provide support coverage.
• Work on continuous improvement of sales processes.

Kenntnisse

Leadership

Communication

Organizational Skills

Ausbildung

Degree in engineering, physics, mathematics, or hard sciences

Jobbeschreibung

Job Description

Product Support Manager EMEA (f/m/d) Mainz, Germany

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics' state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. Supporting markets worldwide, including diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US-owned group with subsidiaries in Germany, UK, Netherlands, and France, handles sales, marketing, distribution, engineering, and application support across Europe, the Middle East, and Africa.

Europe is a key growth market for Edmund Optics, leading to an expanding local team. To support this growth, Edmund Optics GmbH seeks a Product Support Manager EMEA (f/m/d).

The Product Support Manager EMEA is responsible for managing the Product Support Team (Sales & Applications Engineers) to maximize service quality for customers regarding products and applications. Responsibilities include team structuring, daily management, and enhancing regional customer satisfaction for technical and applications support.

Essential Functions:

1. Manage and develop the Product Support Team to ensure customer satisfaction, revenue growth, high productivity, and accountability.
2. Efficiently schedule Sales & Applications Engineers to provide adequate coverage via phone, email, and chat.
3. Assist the team with complex technical inquiries; involve Solutions Engineers and Regional Sales Managers as needed.
4. Work on continuous improvement of sales processes and customer experience; develop and implement long-term strategies.
5. Define and monitor KPIs, reporting to stakeholders.
6. Participate in tradeshows and conferences.
7. Interface with marketing to gather customer feedback and identify support needs.

Qualifications:

• Degree in engineering, physics, mathematics, or hard sciences.
• Minimum of 3 years' experience in technical sales and/or product support.
• Knowledge of optical engineering and physics; industry experience preferred.
• Understanding of company products, applications, and sourcing options.
• Proven leadership skills to manage diverse teams and foster a positive work environment.
• Fluent in English; additional languages are a plus.
• Strong organizational skills and ability to set and achieve objectives.
• Excellent communication and presentation skills.
• Willingness to travel occasionally for tradeshows and site visits.

What We Offer:

A challenging position with a competitive package in a dynamic, growing industry. You will work with motivated, self-driven colleagues in a team-oriented environment.

Benefits include:

• Company pension scheme
• Group accident insurance
• Mobile working opportunities
• Extensive training and development
• Subsidized gym membership
• Jobbike and company events

This office-based role can be located in Mainz (Germany), York (UK), or Lyon (France), based on the candidate's preference.