Technical Service Technologist (m / w / d)

Ingredion Germany GmbH; Hamburg; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Senior Technical Service Technologist to provide exceptional support to dairy customers. In this dynamic role, you'll lead innovative application development, conduct laboratory trials, and foster strong relationships with clients. Your expertise in food technology and ingredient functionality will be crucial in creating tailored solutions that meet customer needs. Join a forward-thinking company that values curiosity and creativity, and help shape the future of food ingredients while making a meaningful impact on the industry.

Qualifikationen

• Degree in Food Technology or related fields required.
• Experience in R&D or Technical Service in specialty food ingredients.

Aufgaben

• Provide technical support and manage customer requests effectively.
• Lead application development and business development initiatives.

Kenntnisse

Food Technology

R&D Experience

Analytical Skills

Communication Skills

Problem Solving

Ausbildung

Bachelor's or Master's in Food Technology

Tools

Laboratory Equipment

Pilot Plant Equipment

Jobbeschreibung

Thank you for your interest in our Technical Service Technologist positions at Ingredion! Currently, we are not actively hiring, but always keen to connect with talented people like yourself. Please complete the application and share your CV. When a position becomes available, our Talent Acquisition team will contact you directly to discuss.

The Senior Technical Service Technologist, Category Dairy and Dairy, represents Ingredion and provides technical support, including on-site visits, development of new concepts, and bringing the latest innovations and products to strategic and partner dairy customers and internal sales channels.

The incumbent is responsible for identifying project opportunities at select accounts, developing solutions to address specific needs, working towards successful commercial implementation, and building strategic customer relationships.

Additionally, the Senior Technical Service Technologist collaborates, plans, and conducts laboratory trials to identify product innovation and create formulations that demonstrate the value of our solutions.

Company Background:

Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives daily. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people worldwide. We source our strength from nature and grow sustainably with an industry-leading product portfolio, including plant-based proteins, sugar alternatives, and clean, simple ingredients that meet changing consumer needs while protecting our planet. Although known for our food ingredients, we also co-create bespoke solutions across cosmetics, paper, textiles, pharmaceuticals, and more, driven by relentless curiosity. We anticipate industry trends and harness the potential of people, nature, and technology to improve lives.

We don’t just make ingredients; we create possibilities. Be What’s Next with us.

Core Responsibilities:

1. Customer Technical Support: Act as a technical liaison for selected accounts, managing requests and opportunities effectively. Organize customer visits and visits to Ingredion Idea Labs, including planning trials, meetings, and events. Use laboratory and pilot plant equipment to conduct trials, evaluate products, and diagnose problems. Review customer processes and formulations to make timely recommendations that meet customer needs for cost savings, quality improvements, or product innovation.
2. Application Development: Lead technical activities to deliver concept developments and associated content demonstrating innovative ingredient or food system functionality within identified sub-applications. Propose ideas and incorporate customer feedback for new concepts or improvements.
3. Business Development: Work closely with Sales and technical teams to develop business, update, and implement technical strategies. Build strong relationships within customer organizations at multiple levels.
4. Knowledge Sharing and Management: Record and share relevant customer activities and project updates using designated knowledge management tools.
5. Values and Purpose: Demonstrate leadership in our EHS program, Continuous Improvement, and Customer Excellence initiatives.

Qualified candidates will have:

Mandatory Requirements:

• Degree (BSc or MSc) or equivalent in Food Technology, Food Engineering, or related fields
• Experience in R&D, Technical Service, or Applications in specialty food ingredients
• Strong knowledge of interactions among food ingredients, ingredient systems, and food processing
• Practical understanding of equipment and technologies for laboratory and pilot plant trials
• Excellent analytical, monitoring, and reporting skills
• Fluency in English, both written and spoken
• Willingness to travel regularly within Europe to customer sites

Desirable Requirements:

• Advanced knowledge of dairy and dairy alternatives processing, ingredient functionality, and interactions
• Proficiency in a second European language

Required Behaviors and Skills:

• Self-motivated, proactive, and responsible
• Strong presentation, questioning, listening, and communication skills
• Excellent planning and organizational skills
• Business-oriented and results-driven
• Curious, creative, and adaptable
• Collaborative mindset to find innovative solutions
• Knowledge sharing and team support
• Reliable and flexible, capable of reorganizing workload quickly based on priorities