Technical Service Product Manager – Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d)

Olympus Corporation; Hamburg; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Remote work up to 40%

30 days holidays

Modern office

Employee restaurant

Public transport subsidy

Company pension

Assistance program for health and well

Company car for field staff only

Bike leasing

Childcare support

Job summary

Olympus Corporation in Hamburg, Germany, seeks a Senior Technical Service Manager to lead the EMEA service product lifecycle, including launch readiness, in-life changes, and end-of-life management. You will drive repair concepts, tooling solutions, and service communications to ensure regulatory and manufacturer alignment.

You will collaborate with field service, product management, quality, and regulatory teams, manage change control, and translate service insights into product and process

Qualifications

• Degree in Engineering (Biomedical, Mechanical, Electrical) or related field.
• 5+ years’ experience in Technical Service Management, Service Engineering, Product Support or Product Management.
• Experience in medical devices or regulated industries preferred.
• Strong technical expertise in repair processes, spare parts management, tools, jigs and service documentation.
• Experience collaborating across operational, quality, regulatory and commercial functions.

Responsibilities

• Ownership of the technical service product lifecycle across EMEA, including product launch readiness, in-life modifications and end-of-life management.
• Introduction and implementation of new repair concepts, service methods, spare parts and tooling solutions.
• Management of service-related change control processes, technical documentation and service communications.
• Definition and maintenance of technical service standards in alignment with regulatory and manufacturer requirements.
• Development of practical, compliant and customer-focused service solutions.
• Collaboration with field service and repair teams to ensure operational service excellence.
• Partnership with regional stakeholders to expand and optimize service capabilities across EMEA.
• Monitoring of product performance and identification of improvement opportunities.
• Translation of service insights into product and process enhancements.
• Driving of continuous improvement, efficiency and service quality programs.
• Cross-functional collaboration with Product Management, Engineering, Quality, Regulatory Affairs and Operations

Skills

Technical service mgmt

Stakeholder management

Data-driven decisions

English communication

Education

Engineering degree

Tools

Repair processes

Spare parts management

Service documentation

Job description

Your Responsibilities

Your Responsibilities - Ownership of the technical service product lifecycle across EMEA, including product launch readiness, in-life modifications and end-of-life management

• Introduction and implementation of new repair concepts, service methods, spare parts and tooling solutions
• Management of service-related change control processes, technical documentation and service communications
• Definition and maintenance of technical service standards in alignment with regulatory and manufacturer requirements
• Development of practical, compliant and customer-focused service solutions
• Collaboration with field service and repair teams to ensure operational service excellence
• Partnership with regional stakeholders to expand and optimize service capabilities across EMEA
• Monitoring of product performance and identification of improvement opportunities
• Translation of service insights into product and process enhancements
• Driving of continuous improvement, efficiency and service quality programs
• Cross-functional collaboration with Product Management, Engineering, Quality, Regulatory Affairs and Operations

Your qualification

Degree in Engineering (Biomedical, Mechanical, Electrical), Life Sciences, Product Management or a related field

• 5+ years’ experience in Technical Service Management, Service Engineering, Product Support or Product Management
• Experience within medical devices or other regulated industries preferred
• Strong technical expertise in repair processes, spare parts management, tools, jigs and service documentation
• Solid engineering or technical service background
• Experience collaborating across operational, quality, regulatory and commercial functions
• Stakeholder management and influencing skills across technical and business environments
• Analytical mindset with data-driven decision-making and problem solving
• Strong communication skills in English; additional regional languages considered an advantage
• Customer-centric, collaborative and innovation-driven approach with a focus on continuous improvement and operational excellence

Your benefits

Flexible working hours, remote work possible (up to 40%)

• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.