Technical Service Engineer - DACH - EV Charging Solutions

ZipRecruiter; Kassel; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading innovator in the electric vehicle charging sector is seeking a Technical Service Engineer. This role involves providing technical support and training across the DACH region, focusing on troubleshooting and improving service quality for partners and clients. The position offers a flexible hybrid work model and opportunities for personal and professional development in a collaborative environment.

Leistungen

Flexible hybrid work model

Ongoing training support

Collaborative culture

Autonomy in role

Qualifikationen

• Proven experience in troubleshooting and resolving technical issues, ideally in EV charging.
• Familiar with service management principles and SLAs.
• Fluent in German & English.

Aufgaben

• Support and upskill service partners, including onboarding assistance.
• Provide expert technical support remotely and on-site.
• Deliver technical training programs to partners.

Kenntnisse

Troubleshooting

Problem Solving

Customer Focus

Technical Expertise

Adaptability

Ausbildung

Technical education or certification in Engineering

Electrical Engineering

Jobbeschreibung

Job Description

Our Client - A leading innovator in the electric vehicle (EV) charging sector is seeking a Technical Service Engineer to deliver expert technical support and training across the DACH region. This hands-on role offers an exciting opportunity to contribute to a fast-growing clean technology environment, helping to maintain and improve service quality for partners and customers.

Role Summary - As a Service Engineer, you will be the technical backbone for our service partners and clients. Your responsibilities include troubleshooting, on-site problem solving, and delivering technical training to ensure seamless operation of EV charging systems. Collaborating closely with cross-functional teams, you’ll gather feedback, document best practices, and help drive continuous improvement of our service delivery.

Key Responsibilities:

• Support and upskill service partners, including onboarding assistance.
• Provide expert technical support remotely and on-site when needed, using tools like Jira and Teams.
• Deliver and reinforce technical training programs to partners.
• Troubleshoot and resolve complex technical issues related to EV charging infrastructure.
• Collect customer feedback and collaborate internally to enhance service quality.
• Share knowledge, document learnings, and contribute to service process improvements.
• Stay updated on industry trends and continuously develop your technical expertise.

Requirements:

• Technical education or certification in Engineering, Electrical Engineering, or equivalent (Electrician background also considered).
• Proven experience in troubleshooting and resolving technical issues, ideally in EV charging, electrical, or related industries.
• Familiar with service management principles, SLAs, and customer support best practices.
• Comfortable conducting site visits for technical assessments and root cause analysis.
• Strong problem-solving skills and a customer-focused mindset.
• Fluent in German & English
• Proactive, adaptable, and eager to grow professionally in a dynamic environment.

What’s In It For You:

• Join a forward-thinking company committed to innovation in clean mobility.
• A flexible hybrid work model allows a balance between remote and on-site activities.
• A collaborative and inclusive culture where your ideas and voice matter.
• Opportunities for personal and professional development with ongoing training support.
• Autonomy in your role with ownership of your projects and career path.
• Access to modern tools and equipment tailored to help you succeed.

Interested? Apply with your CV and reach out to Sheraz Adil for further information.