Technical Service Engineer - DACH - EV Charging Solutions

Interv_l Group | B Corp; Essen; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading innovator in the EV charging sector is seeking a Technical Service Engineer to provide expert support across the DACH region. This hands-on role involves troubleshooting, training, and collaborating with service partners to enhance service quality and maintain EV charging systems.

Leistungen

Flexible hybrid work model

Opportunities for personal and professional development

Access to modern tools and equipment

Qualifikationen

• Proven experience in troubleshooting technical issues, ideally in EV charging.
• Comfortable with site visits for assessments and root cause analysis.
• Familiar with service management principles and customer support best practices.

Aufgaben

• Support and upskill service partners, including onboarding assistance.
• Troubleshoot and resolve complex technical issues related to EV charging.
• Deliver technical training programs to partners.

Kenntnisse

Problem-solving

Customer-focused mindset

Adaptability

Ausbildung

Technical education or certification in Engineering

Electrical Engineering or equivalent

Tools

Jira

Teams

Jobbeschreibung

Our Client - A leading innovator in the electric vehicle (EV) charging sector is seeking a Technical Service Engineer to deliver expert technical support and training across the DACH region. This hands-on role offers an exciting opportunity to contribute to a fast-growing clean technology environment, helping to maintain and improve service quality for partners and customers.

Role Summary - As a Service Engineer, you will be the technical backbone for our service partners and clients. Your responsibilities include troubleshooting, on-site problem solving, and delivering technical training to ensure seamless operation of EV charging systems. Collaborating closely with cross-functional teams, you’ll gather feedback, document best practices, and help drive continuous improvement of our service delivery.

Key Responsibilities :

• Support and upskill service partners, including onboarding assistance.
• Provide expert technical support remotely and on-site when needed, using tools like Jira and Teams.
• Deliver and reinforce technical training programs to partners.
• Troubleshoot and resolve complex technical issues related to EV charging infrastructure.
• Collect customer feedback and collaborate internally to enhance service quality.
• Share knowledge, document learnings, and contribute to service process improvements.
• Stay updated on industry trends and continuously develop your technical expertise.

Requirements :

• Technical education or certification in Engineering, Electrical Engineering, or equivalent (Electrician background also considered).
• Proven experience in troubleshooting and resolving technical issues, ideally in EV charging, electrical, or related industries.
• Familiar with service management principles, SLAs, and customer support best practices.
• Comfortable conducting site visits for technical assessments and root cause analysis.
• Strong problem-solving skills and a customer-focused mindset.
• Proactive, adaptable, and eager to grow professionally in a dynamic environment.

What’s In It For You :

• Join a forward-thinking company committed to innovation in clean mobility.
• A flexible hybrid work model allows a balance between remote and on-site activities.
• A collaborative and inclusive culture where your ideas and voice matter.
• Opportunities for personal and professional development with ongoing training support.
• Autonomy in your role with ownership of your projects and career path.
• Access to modern tools and equipment tailored to help you succeed.

Interested? Apply with your CV and reach out to Sheraz Adil for further information.