Technical Sales Support Benelux

Metso Corporation; Düsseldorf; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global tech firm is seeking a Technical Sales Support & Customer Service Specialist in the Benelux region. This role focuses on delivering profitable business growth through customer relationships and high-level technical support. Candidates should have strong communication skills and experience in sales support. Join a dedicated team aiming for sustainable success in natural resource management, with the opportunity for hybrid working arrangements.

Qualifikationen

• Experience in technical sales support or customer service is preferred.
• Strong communication skills to liaise with customers and internal teams.
• Ability to analyze customer needs and provide appropriate technical support.

Aufgaben

• Deliver profitable business growth from the allocated territory.
• Create relationships with customer contacts and maintain information flow.
• Execute technical support on site whenever needed.
• Process orders in the SAP and CRM systems, including invoicing and follow-up.
• Ensure customer satisfaction through surveys and continuous improvement activities.

Kenntnisse

Customer relationship management

Technical support

Order processing

SAP system proficiency

Jobbeschreibung

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/31/2026

Technical Sales Support & Customer Service Specialist

We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well as on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business.

This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves a limited amount of travelling in Benelux to visit our clients and support with your technical expertise.

Responsible Region: Netherlands, Belgium, Luxemburg

Office Location: Belgium or Netherlands

Reports to: Manager Sales, Benelux

Responsibilities

• Responsible to deliver profitable business growth from allocated territory and sites for all Metso products.
• Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces.
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities.
• Maintains and shares information of Metso installed base.
• Supports Accounts Receivable and payment collections.
• Execute technical support on site for allocated sites whenever needed.
• Order entry and processing in the SAP system as well as in our CRM System.
• Complete order processing, including quote creation and follow‑up, as well as invoicing and follow‑up.
• Technical and commercial handling of inquiries and complaints.
• Communication with factories and customers.
• Planning and commercial processing of service orders for our technicians.
• Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and installed base.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.