Technical project manager in Agentic AI

Parloa; Berlin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Parloa ищет Technical Project Manager, чтобы обеспечить end-to-end доставку проектов Agentic AI для крупных клиентов. Вы будете руководить командой из TPM, Forward Deployed Engineer и Agent Architect, от скопа до go-live и гиперкейра.

Ключевые задачи включают управление scope, расписанием и бюджетом; выбор методологии; взаимодействие с заказчиками и стейкхолдерами; координацию с Sales, Solution Engineering, Product и Support через весь путь клиента.

Qualifications

• Требуется опыт управления техническими программами в SaaS/enterprise.
• Опыт внедрения решений в CCaaS/UCaaS и разговорном ИИ.
• Знание методологий Agile, Scrum, Hybrid или Waterfall.

Responsibilities

• Управлять объёмом, графиком, бюджетом и рисками проектов Agentic AI.
• Выбирать подход доставки (Waterfall, Agile, Hybrid) под клиента.
• Координировать продление разработки с командами Sales, Solution Engineering, Product и Support.
• Проводить обзоры стейкхолдеров, UAT, go-live и гиперкейр.
• Контролировать KPI доставки и публикацию статуса проекта.

Skills

Tech program mgmt

CCaaS / Contact Center

Agile / Scrum

Global team leadership

English & German

Job description

Описание

As Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare. This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz.

Задачи

Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context. Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews. Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey. Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers. Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders.

Требования

• 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
• Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
• Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each
• Proven track record managing multiple concurrent projects with global, distributed teams
• Fluent in English and German

Условия

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.