Senior Enterprise Engagement Manager - CEE

Parloa; Berlin, München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Office hubs in Berlin and Munich

Zusammenfassung

Parloa in Berlin/Munich is seeking a Senior Enterprise Engagement Manager to drive customer success, value realization, and long-term growth across enterprise customers. You will guide organizations from implementation through adoption and expansion, unlocking the full potential of agentic AI in customer experience.

This role partners with leading enterprises on AI-driven transformation, coordinating cross-functional teams, and delivering measurable business impact.

Qualifikationen

• 4+ years in Customer Success, Consulting, or Account Management within enterprise environments.
• Ability to drive strategic value and support digital transformation in complex organizations.
• Proven track record of turning customer success into measurable business impact and growth opportunities.
• Strong project and stakeholder management skills with a focus on execution and outcomes.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual German and fluent English.

Aufgaben

• Own end-to-end customer journey post-sale, ensuring adoption, measurable outcomes, and long-term value realization.
• Act as trusted advisor to enterprise clients, guiding stakeholders through AI-driven transformation.
• Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and go-lives.
• Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Align technical and business stakeholders across all phases of the customer lifecycle.

Kenntnisse

Customer Success

Account Management

Consulting

Project Management

Stakeholder Management

Communication

Presentation

AI Interest

German Language

English Proficiency

Jobbeschreibung

Senior Enterprise Engagement Manager - CEE

Berlin Office; Munich Office; Remotely in Germany

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies likeBooking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long‑term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long‑term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on‑time implementations and successful go‑lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non‑technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise‑grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

We thrive in a hybrid work environment across our three hubs Berlin, Munich and New York. For select roles, we can offer greater flexibility, including fully remote options.

Do you require visa sponsorship?