Technical Product Expert (m/w/d) timsTOF Solutions

Bruker Corporation; Bremen, Bochum; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in scientific instruments is seeking a Technical Product Expert in Bremen. The role involves providing technical support for Q-TOF solutions, collaborating with various departments, and assisting customers across Europe. Ideal candidates will have a degree in engineering or natural sciences and strong communication skills.

Qualifikationen

• Experience in electrical or physical engineering.
• Knowledge of mass spectrometry, including nano-HPLC systems.

Aufgaben

• Provide technical support for Q-TOF product lines.
• Assist customers in Europe and global service colleagues.
• Troubleshoot hardware issues and check software compatibility.

Kenntnisse

Communication

Team-oriented

Organizational skills

Business acumen

Ausbildung

Degree in engineering

Degree in natural sciences

Technical training

Tools

Salesforce CRM

Jobbeschreibung

Überblick

Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance scientific instruments and analytical solutions allow exploration at molecular, cellular, and microscopic levels. In collaboration with our customers, we foster innovation, enhance productivity, and support success in life sciences, pharma, microscopy, nanoanalysis, and industrial applications. Over 9,700 employees worldwide work at more than 90 locations.

Bruker offers high-value life science and diagnostics systems in areas such as preclinical imaging, clinical research, proteomics, multiomics, spatial and single-cell biology, and clinical microbiology. Visit www.bruker.com for more information.

We are seeking a Technical Product Expert (m/f/d) for timsTOF solutions at our Bruker Daltonics HQ in Bremen/remote.

Aufgaben/Verantwortlichkeiten

The role involves providing technical support for high-resolution Q-TOF product lines, focusing on hardware and application solutions with the new timsOmni technology and related technologies. Responsibilities include supporting customers in Europe and assisting global service colleagues.

1. Technical support for European customers via phone, email, and remote tools.
2. Supporting service colleagues worldwide during installation, maintenance, and repairs.
3. Troubleshooting hardware issues using QC samples.
4. Checking software compatibility.
5. Coordinating spare parts delivery.
6. Collaborating with departments such as aftermarket, production, product management, and application support.
7. Assisting users in system operation.
8. Providing second-level support during onsite troubleshooting and repairs.
9. Logging support activities in the customer management system (Salesforce CRM).
10. Utilizing and expanding support tools to improve after-sales support processes.
11. Initiating product improvements.
12. Participating in R&D meetings and supporting market launch of new instruments.
13. Occasional national and international service visits.
14. Regular onsite exchanges at the Bremen factory.
15. Managing escalation processes.

Qualifikationen

• Degree in engineering, natural sciences, or technical training.
• Experience in electrical or physical engineering.
• Knowledge of mass spectrometry, including nano-HPLC systems.
• Experience in imaging applications is a plus.
• Interest in technical and instrumental analysis.
• Excellent communication skills and personal charisma to build trust with customers and colleagues.
• High motivation and team-oriented attitude.
• Strong organizational skills and flexibility to handle multiple priorities.
• Business acumen and reliability.
• Fluent in spoken and written English.
• Proficient IT skills.